Enterprise Rent-A-Car

11/13/07

Did Not Provide As Advertised and Promised!

by oregonventurer at Citysearch

We choose Enterprise as they would pick us up at Amtrak and let us leave the card at the airport. Their website had a Dodge Magnum for 107 dollars for a 2 day weekend. $27 higher than a Charger here in Oregon. But we called their operator who said the car would be a Charger at 107 and confirmed they served the airport and were open weekends. All they had when we arrive was a P T Cruiser. It cost us the same. They said it is the same type of car as a Magnum (which they don't have) and a Charger (which was out). They do not have a drop box at the airport. We would have to return the car and call a cab at 4:30 am Sunday. And they are not open weekends at all. We returned the little Cruiser and called a cab at 4:33 am. I choose U S Cab and we recalled them three times always being told they are just around the corner. There is not adequate light for 63 YEAR OLD thath time of night. There is no bench to sit on. At 5:33 an intercept said that cell phone was no longer in operation. We did get the number (in the dark) for Yellow Cab that showed in 3 minutes and just barely got us to the airport in time for an early departure to San Francisco. I looked online and called their phone system and they still say they serve the airport, have a drop box there, and are open weekends. And guess what, a P T Cruiser IS CHEAPER THAN A CHARGER.

I knew Enterprise costs more. I had great service here in Oregon. No one in Bakersfield, on the reservation phone system would help. The owner of that agency uis Sacremento Enterprise which is reACHABLE AT THE FRESNO location. It is realkly hidden well. No one has called us back. I no longer trust Enterprise. I have had better luck at the discount agencies.

• Pros: Great on Oregon!
• Cons: Liars in Bakersfield, online, and the telephone reservation system!

Editorial Review by Citysearch Editors

by Contributor at Citysearch

North America's largest rental car company boasts a fleet of more than 500,000 vehicles, including 120 different models. Long-term rentals are available.