Made my Wedding day hell. I had the worst experience ever with Designer Limousines. They said I hadn't fully paid when I came out of the Church (no one contacted me the day before to say this nor did they say it at my house while they waited an hour before the Wedding started) The Limo & Bride/Groom car drivers were so rude, made the Bride cry, drove like crazy guys & Limo guy crashed into barrier where one kid hit her head. They said horrible things but thankfully due to our smart videographer he taped the two guys saying everything. The Venue took them off their list right after as the staff couldn't believe how rude they were, i never got an apology from anyone & everyone that hears the unedited video is shocked. Unprofessional/rude/bullies.…

Awesome Experience. Dear Mr. Caldwell, I would like to thank you for helping to ensure that the NSPA's tour of Long Island's North Shore Heritage Trail for the NYC Association of Hotel Concierges went extremely well on Friday. Raymond your driver was amazing. He was so pleasant, polite, really knew his way around Long Island, maneuvered that luxury bus like a pro and kept our tour running on schedule. We praised him all day long.



Joey was a pleasure to work with from start to finish. Designer Limousines has impressed all of us with your gorgeous buses, professional staff and easiness to work with.



Thank you once again for your professional staff and assistance with making this Fam Tour a success.



Best Regards,



North Shore Promotion Alliance…

Unbiased, honest review...of a DISHONESTtcompany.. About a year ago, I started searching for limo/charter bus companies for my brother's bachelor party. As you can imagine, this was an important day for my brother and his close friends, so I wanted to get the best option possible. I came across Designer Limo's website, saw that most of the reviews were positive (with a few horror stories), and decided what the heck, the bus has a million awesome amenities (ipod jack, satellite TV, comfortable chairs, etc), so I went for it. The price was relatively reasonable, I think about 2,000 dollars for the night split between about 18 guys, and we were just going from Long Beach, Long Island to CitiField to see a Mets game (with perhaps a few stops afterwards at local bars).

The night started out without a hitch. The driver showed up on time (in fact about 15 minutes early, but reassured us that there was no rush), we paid upfront in cash, and we got on our way. Now, as you can imagine, even though there were some empty seats on the mini-bus, 18 guys in the middle of summer can get a little stuffy. So, when we realized that the AIR CONDITIONING DIDN'T WORK, we were a little concerned. The driver assured us it was on full blast, but it was blowing out only hot hair through the vents and we were all sweating. In fact, the ice in our colors began to melt so rapidly that containers full of ice when we left became soupy/luke warm water just 45-60 minutes later. Unfortunately, we couldn't open windows, so it was very uncomfortable. After a bunch of calls back and forth between the driver, ourselves, and the management, the issue was never resolved.

Then the other problems started...the ipod jack did not work AT ALL, and neither did the television. The driver had absolutely no idea how to work either of them, and despite the efforts of us, the driver, and the management who we had on the phone, neither worked for the entire trip. So, for what became a 1.5-2 hour trip due to traffic, we had 1) No air conditioning on a hot august day; 2) no radio/ipod and 3) No satellite TV, ALL OF WHICH were advertised as being fully available on the website with this bus.

To the management's credit, due to all the problems, they sent a larger bus to citifield, which had a functioning radio, air conditioning, and even a bathroom. Although it didn't cure the miserable ride to the game, it was a nice gesture and a good business move that we greatly appreciated. Things went ok after the game...the bus was nice, everything worked as advertised (even though we had no TV and just listened to the radio cause the bus had no ipod jack), and it drove us around a bit to some bars. We ultimately went to a bar and the bus waited outside for us. We had to be home at 4 AM, so to be safe, around 245 (we were only about 30 minutes from long beach), we started gathering in the bus...the only problem? THE BUS BROKE DOWN. As it turned out, the bus totally busted. Not even the electricity worked, so we couldn't lay down on the seats and try to sleep while we waited for a THIRD bus to come get us. From 245 til about 430 AM, we sat and waited while a "mechanic" of some sort showed up. Ultimately, we piled on the third bus of the night, that mercifully ended our miserable night and drive us home.

When I called about our issues, I was at first met with apologies and promises that they will give us a free limo ride at a time and place of our choosing. While still furious about our ordeal, I was able to calm all thsoe who paid close to 200 dollars, and we tentatively planned a wine tour out east. Unfortunately, after multiple promises from the company that they will accommodate our future trip, the management suddenly fell off the face of the earth and stopped returning my calls. So, all I got was a lot of talk, with absolutely no delivery. I guess that's a good business strategy? Promise you will rectify a situation until the disgruntled customer gives up?…

LIARS! TERRIBLE COMPANY TO WORK WITH!. I am the ultimate "read a review before I do anything" person, so when I came here to read the reviews I thought everything would be okay. Little did I know how UNORGANIZED this company is, and how difficult it would be to work with them.

A group of friends and I decided to do a party bus for another friend's 25th birthday, so we shopped around for bus places and found Designer Limo. We went ahead and made the deposit, because NO WHERE ON THE WEBSITE or in any information on the website (because as you can guess I read everything thoroughly) did it say that the deposit was non-refundable. We ended up finding a cheaper place, so we wanted to cancel with them, and all of a sudden they said the deposit was unrefundable. When I asked where it stated that, they were rude, they kept putting me on hold, and kept saying they would call me back. During this process, multiple friends of mine went on the site, and no one could find this "claim" of the deposit being non-refundable. Then, they claimed it was on the reservation form, which I never signed, and they had never mentioned before.

This company is completely sketchy, and I'll never use them again. Good luck if you choose to give them business, and make sure you look at other companies before trying to put a hold on this one!…

TERRIBLE Company. I DO NOT recommend this company at all. When we first booked them they guy was really nice, then we decided to change our package and it was a problem. Of course the attitude changed... We were dealing with I guess the owner, I don't remember his name, but he was RUDE and NASTY. I wanted to cancel bc we found a company that was less expensive, but we couldn't bc we already left a deposit and they said we'd lose it. Basically, we were stuck. So on top of being ripped off, and pretty much scammed, on the day of our wedding the car for me and my husband had no champagne in it. We had the rolls royce ghost with no champagne in it. That's the least they should've done for us!!!! It was horrible... not the end of the world, but I was really annoyed!…

Outstanding service. Thank you again for providing outstanding service for my client. He stated that Designer Limousine provided exceptional service (Designer Limo is now marked as his preferred provider in the NYC area) and he is looking forward to tonight…

Fantastic service. Gina's wedding was fantastic! Your people were on time and very helpful, particularly Steven and Mendes. I'm sorry but I don't recall the other gentlemen's names. Thanks again for all of your help in making our wedding a great success. Give our very best to Kenny for his generosity to us. We are very grateful.…