Steven Franklin Optics

11/02/09

Disappointing experience

by Customer111

I had 2 pairs of glasses made. They were both to have identical properties of my current glasses: transitions progressive lenses. I was given a price in writing: $1242. I picked up the glasses before a weekend trip and found that they did not have the transitions lenses. (which darken in sunlight). I returned to the store and was told for another $280 they would put in the lenses I had contracted for in the first place. After an argument, the owner agreed to put in the correct lenses for a mere $140.

• Pros: Good selection of frames
• Cons: Didn't deliver product at promised price

07/07/09

The customer is never right!

by Samantha8

Wants me to pay to replace lenses that were the wrong prescription. Did not use the prescription I brought in with me.

• Pros: None
• Cons: Put the wrong prescription into my eyeglasses

Editorial Review

by Contributor

Store offers eye exams and sells a variety of designer made glasses and sunglasses.