Quality Inn

08/09/07

Refused to honor confirmed reservation

by angrytraveller at Citysearch

We had a confirmed reservation, and the hotel refused to honor it or offer to do anything to help the situation, claiming they did not even have the reservation, even when we showed them the printed confirmation. We called Customer Service, and they reiterated that it was a valid, confirmed reservation and that the hotel should have honored it. We stayed somewhere else. The hotel then charged us for the reservation they claimed not to have, even though Customer Service had assured us multiple times that we would not be charged. We still have not gotten our money back from the hotel. Never stay at the Quality Inn in Carbondale.

• Pros: None
• Cons: Refused to honor confirmed reservation

Budget-conscious travelers enjoy a free, daily continental breakfast and newspaper at this worldwide chain famous for "comfort."

by Contributor at Citysearch

In Short
Since 1981, leisure and business travelers have enjoyed gracious service and comfortable accommodations at budget-friendly prices. Standing behind its "100 percent guest satisfaction guarantee," the property offers customers a full refund if any problem cannot be resolved. Rooms include a 25-inch TV with premium channels, in-room coffee and comfortable work space. Guests looking for an exercise fix can get their adrenaline pumping in the pool or exercise room (select locations feature both).