Appleton Eye Assoc

10/08/09

Great doc but VERY inconvenient

by ydomings at Citysearch

I have been dealing with this practice for 3+ years now. (after writing this, I'm not sure why I haven't gone elsewhere). The up side is that the optometrists have always been kind, patient and professional. The optometrist I first went to has since left the practice, but the new optometrist who took her place is also great.

The down side here is that your odds of reaching the office are about equal to your odds of winning at a slot machine. The office must have one incoming phone line and no automatic voice mail--most of the time you get a busy signal. When you do get through (and you are fairly excited to hear the phone ring), you often get an answering machine that asks you to call back during normal business hours. However, the message doesn't tell you what those might be. In addition, their website (yes, they do have one) does not list their "normal" business hours.

It takes me on average about 10 times to get through to either the Amesbury or Newburyport office each time I call. In addition, the office staff is not always pleasant when you do reach them. I did reach a very pleasant woman in Newburyport today, however, when I told her about the problem, she said she couldn't do anything about it and that I should write a letter and drop it off at the Newburyport office. Although I don't fault her for this advice, I find the suggestion ridiculous given the options of modern technology. Anyone have a suggestion for another optometrist in the Newburyport area?

• Pros: optometrists are very nice
• Cons: nearly impossible to reach a human via the phone

09/09/09

It's okay, but...

by m1278 at Citysearch

I've been a patient for a few years. Office location is perfect for me and I love Dr. Kevin but the experience of actually trying to make an appointment (or trying to get through to the office for anything at all) is almost annoying enough to make me want to switch. Case and point... I've called at least ten times in the last two days for a simple request and each time I get either a busy signal or the machine. Yuck.

• Pros: Great optometrists
• Cons: Terrible office staff

06/19/09

Stay as far away from this place as you can

by Joe5678 at Citysearch

Called to make an appointment couldn't get any information from them without telling every last detail of personal info then was told I had to wait for 2 months for an appointment ! The lady on the phone was absolutely as nasty as you can imagine. Wow Can't imagine how they stay in business. I had read another review similar to mine and thought oh well maybe it was just something with that person. Now I know everything she said sure was absolutely right on!

• Cons: Nasty attitude and no appointment for over 2 months!

05/19/09

Seeing Clearly

by east2west2north at Citysearch

It make take literally 10 tries to get through to the office, but it is worth the effort once you get to the exam room or choose from an extensive selection of eyewear. The office staff seems stressed, but the optometrists are quite the opposite, calm and caring about the patients.

• Pros: Caring Optometrists
• Cons: Constant busy signal