06/12/09

Just do your shopping before choosing your diamond

by Sway37

First time I came in I went with my fiancee. Just like most jewelry stores we have been to, they like to put the pressure to buy something. They showed us some diamonds, that I thought looked a little yellow. I stuck to my guns and I didn't buy anything until I was sure it was something my baby wanted.

Coming in a second time (by myself) a different person helped me. She really knew her stuff, and showed me some nice diamonds much clearer than what I was previously shown. Overall I was happy with my purchase.

• Pros: Staff was patient, minimal pressure
• Cons: Quality of service can be inconsistent

05/26/09

ISNT GRAND LARCENY ILLEGAL???

by nevergiveup222

my husband purchased my engagement ring there and paid just under 3thousnd dollars 3.ooo. i have had this ring appraised at 3 seperate jewlers,and have gotton the same WORTHLESS appraisal from all three,when i called the store to complain i was coldly told that basicly [you must have liked it to buy it} i was given no appolijy.or offred any thing,i really dont understand how this place is in buisness,they should be shut down and charged with THEFT!!!! if you are reading this and have not already purchased anything fro this store then save yourslf the heartache,and save your money.this store and its knowing employees are criminals,i would recomend throwing your money out a window and probbly gain more satisfaction than ever visiting the jewleryexchange,my husband could have purchased me a cubic zerconia with more sparkle.than this piece of dull,flawed,glass,that he paid three thousand dollars for.ps a rating was neccesary to submitt this rating, and a zero rating was not an option!!!!

• Pros: nothing positive about our experince
• Cons: this store is nothing less than CRIMINAL

06/18/08

They sell nothing of value

by jag623

My husband bought a diamond ring last year for $1,500.00. I took it to 2 different stores this past month to get a new setting and was told that the diamond was worthless due to a hugh carbon flaw. "Guarantee to appraise for double" didn't happen in my case. The bast price I got was $400.00. I will never shop this store again. I forgot the best part. They never told you that the "Guarantee to appraise for double" doesn't included their store. They will never buy back their own product because they know it isn't worth the paper the guarantee is written on. Save your self the trouble and heart ache and don't shop there. This was an engagement ring.

• Pros: none
• Cons: The entire store

06/06/08

Buyer Beware!!

by moonshine330

I purchased diamond studs at the Jewelry Exchange in Sudbury less than 2 months ago. While I was initially thrilled with my purchase, upon closer inspection I had some concerns about the quality. I was able to see significant "peppering" in both diamonds, the cuts of each stud were slightly different and the sizes were not particularly well matched.

However, I knew that you "get what you pay for" and was willing to compromise quality to purchase bigger studs. I ended up having the studs appraised and they did appraise for almost double the cost. But PLEASE do your homework before going to the Jewelry Exchange to ensure the quality is acceptable to you - they do not give refunds - ever (exchanges only)!

Most concerning was the poor quality of the settings / posts / backs of the earrings. The settings are cheap, the prongs are not properly positioned and the backs come off to easily. I called the store to express my concern and they told me that for $50 they could change them to "screw backs" (which apparently they do by replacing the post and back) and that all of their studs came with this standard setting, there were no other options.

I didn't even have the studs 2 months and I already lost an earring as due to the poor quality posts / backs!!!

• Pros: Cost
• Cons: Quality