Phuwadol Photography

01/02/08

Not recommended

Contributor at Insider Pages

Our wedding was in May of 2005. Pooh showed up and photographed the event. Over 900 pictures, very impressive. The proofs were posted online and we were told to review them and pick the ones we wanted to appear in our album. This took a while with over 900 photographs, but we got it done in November of 2006.

We were hoping to get wedding albums and some enlargements by Christmas of that year but it did not happen. We were not toally surprised by this as we had not finished our selection until Novemeber.

By March of 2007 we were wondering what the holdup was. We attempted to contact Phuwadol Photography many times and our calls and emails went unanswered. We finally made contact in April of 2007 and they claimed they never received our selection information. The information was re-sent via email and certified refturn receipt US Mail.

More time went by. By July 2007 we were again attempting to contact Pooh Photo and our calls and emails were again going unanswered. On occasion we would catch someone at the studio and were told our albums would be ready in 10 days. This time elapsed and still no album and no contact.

We had hoped to receive the albums and enlargements before the 2007 Holiday season, but again, this did not happen. Over 14 months of trying to obtain a product we have paid for in good faith is unacceptable. Phuwadol Photography does not return our phone calls or emails and our only option now is a lawsuit. We are filing a lawsuit with the Smith County JP.

If you are looking for a photographer, save yourself the trouble and find someone other than Phuwadol Photography.

07/09/09

Don't get your hopes up...

by Andirae at Citysearch

In 2005, we had them do our engagement pictures, bridal portraits, and wedding. Loved the work for 1st two sessions, but only have about 10 prints total. For our wedding pictures- all were lost. They refused to give back deposit stating they had already spent much more than that to attempt to retrieve images & promised a CD of all images (with copyright) they had in our file. We have yet to see it 4 years and a few certified letters later. My Mom and I are still trying to get in touch with them and work something out. I am doubting it will ever happen. Ironic though, that one of my bridal portraits was on their home page last I checked. I guess I paid for them to use me for advertising. Pooh was very nice and took lots of time getting great shots, but the follow-up & customer service is horrible. Good luck to anyone who uses them.

• Pros: good images
• Cons: never get back to you