Moda Salon & Spa

05/29/07

Bad haircut, no customer service

by mirarosa80 at Citysearch

Both my husband and I went to this salon for haircuts. We love Aveda products, and it is very conveniently located. My haircut was fine, nothing special. A few days later my husband went in and he had to wait at least 20 minutes and then overheard the stylist tell the front desk person that she would 'catch-up' on her next appointment. She rushed through his haircut, and didn't properly trim the back, or shave his neckline. We called in the next day to see if she would fit him in to correct her haircut and they offered another appointment a week later. We told them that that was too long, and then they promised to call back later that day. No call. Needless to say we won't be going there again.

01/19/09

I recommend Mandy for cuts

by fortworthlady at Citysearch

I decided to write a review to return the favor because these things help me out. I've been going to Mandy for a while and am very happy. She is always professional and respectful. She has excellent communications skills. If I ask her opinion, she will give it to me. If I decide to do something else, she listens and asks questions to be sure she does exactly what I want. She doesn't act offended if I ask her opinion and then don't do what she said, and she doesn't impose it on me after I tell her something else. I have been to many salons in the past three years in Dallas and Fort Worth looking for a good hair cut (everything from Ulta to Richard Hayler), and Mandy has by far done the best job.

• Pros: parking, service, skills, professionalism
• Cons: prices

08/28/07

Disappointed.....

by idared at Citysearch

I was a very happy customer of Tony's for almost a year. He was very attentive and gave me a great cut time and again. Then one day I arrived for my appointment about 15 minutes early. He was in the midst of working on another woman's hair. I believe he it was a color treatment. When it was my turn he showed me over to his station as usual and we reviewed what kind of cut I wanted. I couldn't help notice that the same woman getting the color treatment was now sitting under a heat lamp. Tony then stated that he was going to cut my hair DRY. That's right. Without shampooing it first. Now I don't know about you but half the fun of getting your hair done is the shampoo. I also make it a point not to wash my hair on the day I'm getting it done. Bottom line, it's expected and I assume, included in the price. I told Tony that I preferred he shampoo my hair first and he complied, albeit, not happily. It then became clear that I was being rushed so that the "color" client wouldn't sit under the lamp too long and it's a known fact that chemical treatments are the bread and butter of the hair biz. While Tony still gave me a great cut he hurried through the blowdry and style process so fast that my hair looked so bad I was embarrased to leave the salon. When I approached the counter to pay for my service I was abruptly told that Tony had raised his price to $75. This for a guy who didn't even want to take the time to shampoo my hair or style it appropriately? Needless to say I was put out. While I usually tipped Tony very generously, this time I asked the cashier to relay a message to Tony. "Your tip is included in the $75." Regrettably, I've never returned to him or Moda Salon for a haircut. Please people. Don't get so caught up in your talent and popularity that you feel it's now acceptable to treat your customers poorly. This is Fort Worth not Beverly Hills. Try not to forget WHO PAYS YOU and behave in kind. This kind of arrogance only causes you to lose loyal customers.

Editorial Review by Citysearch Editors

by Contributor at Citysearch

Salon and day spa in Fort Worth sells Aveda products and offers massages, body treatments, cuts and styling and more.

03/01/05

Outstanding Services!

by vrios622 at Citysearch

I've been going to Salon Moda for over 10 years now, and although I have tried going to other salons closer to my home I wind up going back to Tony Jacobson at Moda Salon & Spa. Everytime I have strayed, he's always there to clean up the mess that someone else has done to my hair. The staff a is great and the atmosphere warm and inviting.

• Pros: Great Rates, Great Staff, Hrs of operation
• Cons: 1 yr adv appt sche