Reviews & Ratings for Carter's Motel & Mobile Village

07/18/07

Great Place to Stay, Great, Friendly Customer Service

by juniorsdoll at Citysearch

I travel from Baltimore, MD every year to vist my grandparents who live in Oak Hill. I have always stayed in the motels at Carters and have always been very pleased with the rooms and service. This year we will be staying in the cottages for the first time. After my vacation I will check back with a review on them. But I like the location of Carters. It's only a couple of miles from my grandparents, who I only get to see once a year. They were able to accomodate us a couple of weeks before we arrived and only needed a small deposit. I call that great customer service!

• Pros: There is a privacy fence that separates the highway from the pool. Yeah!!!!!!!!!

11/22/06

Carter's Motel

by larmar at Citysearch

Hello,

I am very happy with the excellent service from Carter's Motel in Edgewater, FL. I will return again in 2007 for the Daytona 500. The people at the front desk (JJ) and others were outstanding and very accomodating to get us a room when we checked in a little early. The rates were competitive and the room was very clean and neat.

In 2007 we will stay in the new cabins, they are very nice, clean and comfortable. I feel safe and secure at the Carter motel. Oh, also they have free wireless internet!

Sincerely,

Larry Nelson

Howell, Michigan

• Pros: outstanding
• Cons: a long drive to the Daytona 500 race track

08/28/06

Very non-refundable deposit!!!!!!!!!!!!!!!!!

by reallyunhappycustomer at Citysearch

My sister was coming down with some friends and wanted a place to stay for Labor Day weekend. We picked Carters because of the location and price. I paid a $50.00 deposit because they do not except credit cards or any type of payment over the phone. Well it is 5 days before Labor Day and with a potential Hurricane looming my sister was going to cancel her trip from North Carolina. I went in to the motel today to kindly ask due to the circumstances that they make an exception and refund the deposit due to the situation. The woman speaking to me was the owner and her first comment was "chickens" for not driving down in the hurricane. And the conversation just got worse from there, she was going to refund my cash deposit in the form of a check and then decided to stick to policy. No refunds on deposits! with nothing but rude sarcastic words. The end of the whole conversation was get the money back from you sister! I have been in customer service for a long time and would never think to treat anyone like that!!! All I asked for was the $50.00 deposit due to circumstances beyond my control. I guess that $50.00 was so important to them that they do not care if they lose 1000's because I will tell everyone I know, in town or out of town not to stay at Carter's Motel.