4160 Suisun Valley Rd Ste E, Fairfield, CA | Directions 9453438.243868 -122.122162
Rude 2 – I, too, found the owners, especially the wife, to be rude, defensive and generally not very helpful. Luckily, there's a UPS store nearby that's great. All things being equal, I'm big-time supportive of locally-owned businesses over the corporates, especially given that The Mail Stop is right in my neighborhood. I really, really want to support these people, so I went out of my way to patronize them when we moved here. But they blew it - I didn't expect the greeting and poor service I got. Sorry guys, but you reap what you sow.
RUDE! – I only gave a one start because there wasn't anything lower than that and I had to rate it.
I had dropped off two packages on a Saturday fully expecting them not to be shipped until Monday. Diane stated that the packages wouldn't be picked up until Monday night, which was fine.
On Tuesday afternoon, I decided that I would call to just make sure that the packages were picked up and there were no problems as I had printed out the shipping labels prior to dropping the packages off.
A nice lady, who was in training, answered the phone. When I asked about my packages she wasn't sure and had to ask Diane. Next thing I know Diane is on the phone just as short and rude with me as possibly can be assuming that I was calling because I didn't believe her on Saturday. She didn't even give me a chance to explain that I was just calling to be sure that there were no issues. After she explained herself again and said that she was too busy, SHE HUNG UP ON ME! I couldn't believe it.
She has no reason to be in a customer service job. She should hang up her mail bag and call it quits. I will never go to that place agains for any service...
great place to mail – The mail stop is a friendly, family owned & operated business that has served our small community of green valley very well
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