07/18/09

Customer Service Lacking

by sherrydecker182

A friend recommended Herb 'N Health so I called to get store hours. For Saturday hours it showed to be 11:00 to 5:00 pm. I arrived at 11:45, the door was unlocked, and so I went in. After walking around for about a minute, a voice yelled out "What are you looking for?" I commented, I was just looking and a woman came from the back and told me they were only open for their “regular” customers who knew what they needed and asked me to leave - if all I was doing was "looking". She commented she would not be ready for "looking" customers for at least another hour. Giving the impression I was not worth her time.

Customer service is what makes or breaks a business. Did you not see Pretty Woman? Living on the East Side I was excited to know we had an herb store with pizzazz. How hard would it have been to stop what you were doing, if it meant gaining a new customer? One minute, maybe two? First impressions are everything. It's sad, but I'll take my business elsewhere.

• Cons: Who are your customers?

03/09/09

Try the flush!

by Alyce1619

Going to see Kanen Foley (store owner) is the best thing that you can do for your health. The Flush does WORK though you have to be highly motivated as it can be very hard to stick to... though if your serious about your health than it is definitely for you! Whatever you do don't go into the store with chewing gum in your mouth or your cell phone..haha.. you'll know what I'm talking about if you test it.. Lol. The only CON would be the hours!!!! The store is closed Mondays and the hours are hard to work with.

06/17/08

Best Herbalist in DFW

by LeslieMartin

The owner of Herb N' Health, Karen, is absolutely a Saint! Karen knows so much about natural medicine, and I am nearly convinced that she can cure anything if you are willing to play by the "natural world's rules". Sometimes she gets swamped in the afternoons, so go early if you can- believe me, it is worth taking off an hour or two of work to go see her. It also doesn't hurt to call before you go as somedays, she gets busy with inventory but it is also fine to just show up. If you go, she will most likely want to start you on "the flush" to help clense your system before you can start healing. I will leave it to her to tell you all about that. Great selection, almost everything is organic, and she has a beautiful garden in the back.

• Pros: Beautiful setting for healing
• Cons: Hours are a bit tough