(817) 498-0977
5121 Thompson Ter Ste C
Colleyville,
TX
76034
32.8903
-97.1495
What People Are Saying About Brides & Beaux
The Editor
Contributor
Citysearch
Bridal salon offers the latest styles for everyone in the wedding party, plus accessories, on any budget.
03/04/09
Very Poor Customer Service
by Emily098
I went here a couple months ago and spent over $600 at this store (on a veil). I came back up there to pick up my stuff and they treated me horribly!!!! It was like they couldn't care less about helping us after they already got our money. Patti mumbled under her breath to Carla "They didn't even have an appointment"... We didn't know we needed one to come pick something up that was already paid for. Then Carla said "There is no pleasing you" after we weren't too thrilled with the way she slopped the veil over a hanger.. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!!!! THEY ARE SOO RUDE! They could definitely use a class in customer service/etiquette.
- Pros: They had a veil I liked
- Cons: horrendous owners
03/03/09
Very Rude!
by Sarah099
They were the rudest people I have ever met. We spent a ton of money here and they acted like our business was not appreciated. Once they had our money they were done being nice. I would not recommend this place to anyone.
- Pros: Nice veil & headpiece
- Cons: Completely rude owner & co-owner
02/13/09
Say they are High Class, but have no class!!!
by beebee15
I went to this shop hoping for a great experience. Laurie helped me with trying on dresses. By the way Laurie was extremely nice and pleasant to work with. After I had tried on several dresses, Patti came into the fitting area. She talked down to my bridesmaid and me. My bridesmaid asked about alterations and we were told they could do anything. She bragged on names; such as The Moncrief family and how they purchased dresses from them. This was all done to belittle us. I found this funny because I went to TCU, I am getting married at TCU, my fiance?s grandmother was friends with that family and I purchased my invitations that were a design based off of their 50 anniversary invitations. Then she asked me how much I planned on spending on a dress. She was told that it depended on the dress which of course it does. I don?t believe she should have asked this question. They were supposed to call me about one of the dresses and let me know if the dress could be altered. I waited two weeks and never received a call back. I called today and they said they could not alter the dress and were sorry for not returning my call. I will not be purchasing a dress from this store and will instead be purchasing a dress at Ocones in Fort Worth. I had perfect services and the owner was very nice and even when she did not know the answer, she found the answer and got back in touch with me promptly. It appears other brides have had the same problems with Patti. I would recommend she go to Customer Service 101 and an etiquette class. I am sure the Moncrief?s would not appreciate their name being used in this fashion.
- Pros: They had the dress I wanted to try on.
- Cons: Rude
The Details on Brides & Beaux
The Extras:
Extra services such as heirlooming and alterations by an in-house seamstress make Brides & Beaux a one-stop shop for all your attire needs.
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