Comment from the owner.
We don't believe this actually happened as this "doggielover" reviewer made a completely opposite review on a competitor's spa on the same day. We believe this is an online marketing tactic. Nonetheless we have had an internal quality review. Our staff are all very well trained and certified. We also guarantee your satisfaction.
VERY BAD MASSAGES.
I went to Sanctuary for a massage and the the therapist did not seem to know what she was doing. I paid an average amount for the price but came out more stressed than I went in because it was not relaxing, she showed up late, AND instead of kneading she was merely tapping me in different places. I definetely do NOT recommend going there for a massage.