Over The Top Customer Service.
I recently was in charge of a teachers luncheon @ our school and needed something simple, delicious, and in our budget- something that would also say how special our teachers are to all of us. The young lady at Beckers took the time to lay out several suggestions- I decided to go with some of their homemade cookies iced and individually decorated- what an awesome display it provided for the table- not to mention how wonderfully delicious they were!!
Thank you Becker's Bakery for helping to make our luncheon extra special. You took time to help out, though we did not spend a lot- but I, as well as, the teachers that were treated to that special treat will definitely order from you for all our future bakery needs!!!!
Can't wait to experience your pies and cakes for my holiday festivites!
Wow! Is what comes to mind!!!.
I just ran across a review that wasn't 5 stars and all I could say is WOW! I wish I had the time and energy to tell of all the wonderful memories Becker's has been apart of in our famiy! All my birthday cakes, my childrens, and now my grandchildrens cakes have came from Becker's! Never to be dissappointed, but, each time quiet surprised! They seem to never change, but, when I request a 20 century cake! They always seem to pull it off! I cannot stress enough the value of family traditions! Without Becker's! I could never imagine!
With the holidays approaching~~
I do not want to forget how many times they have bailed me out of a pinch~time and time again I have called them the last minute because I cannot find time to bake a pie! They just say come on, that is why they are there!
Thanks for all our memories Becker's!
Great desserts at Beckers!. I've enjoyed Beckers for a while now. Lots of birthday and celebrations coming up. I'm not much of a cake person but they were helpful in helping me order a large batch of cookies and petit fours. They did an awesome job and has helped me out in a pinch when I did not want to bake...Thanks Beckers, you came through for me again and again!
HORRIBLE CAKE/HORRIBLE CUSTOMER SERVICE.
My husband ordered a cake from this bakery based on some good reviews he read... so before someone else makes that mistake again... here's your warning!! I would give them a 0 star, but this made me select at least one.
We ordered a VERY special cake for his Mom & Dad's over the hill 50th birthday party. The cake was to be a highlight of the party, sort of an over the top/icing on the night! =) Well, it was far from that! We had our grandma pick up the cake while we finished the last minute details & when she dropped it off, my mouth dropped! The decorations looked like my 3yr old had done them. When my grandma got there to pick it up (around 1:30) they told her it wouldn't be ready until 3:30 and that they had not even started on it! This cake was suppose to have some very unique details and I couldn't believe at 1:30, they had not even started decorating the cake?! I posted pics on here so that you could see the awful cake decorating. I had to run to Kroger and buy another cake and go to Party City to buy some decor to put on top. When we called to try and take the cake back, they refused and also refused to give us any refund whatsoever! It almost ruined the night! When they refused to take it back, I ate a piece of the **$80** cake & it was VERY dry! Not great at all!!!
Anyway, those who have had good experiences with this place, I'm glad for you... if you haven't tried this bakery yet... DON'T!!!!!!
Best Ever!!!!. Brownies and Butter Cookies. That's all I have to say. I live in DC now, but when I visit my folks in Nashville, a stop at Becker's is always on the agenda. I've never been able to find a taste even close to as a amazing as their little treats. One bite takes me right back to my childhood. One suggestion would be to look into online ordering. I'd make great use of it.
Becker's is the Best. I've been going to Becker's Bakery since I moved to Donelson when I was 4 years old. It was always such a treat when my Mom would stop at Becker's for some butter cookie's! As an adult, I moved to Texas and had to give up Becker's or so I thought. One day I was really homesick and a package came from my sister who has remained in the Nashville area all these years. I was delighted to find 10 DOZEN butter cookies!! What a surprise and how wonderful it was to have those marvelous cookies. I closed my eyes, pictured my beloved Nashville, the fun and the wonderful smell of Becker's and for a little while I was back home...
Call before you pick up your order.
I made to separate birthday cake orders (they werent identical) to be picked up on different days. I picked up the first and everything was fine.
I arrived to pick up the second one and it wasn't made. Reportedly, someone had not "pulled" my order because they thought that it was a duplicate.
So, I would suggest that you call the day before to make sure your order will be ready before you show up.
They made my little girl cry because she didn't have a cake! :(
Best Bakery in Nashville. I have been getting my birthday "pecan pies" there for 25 years, not to mention the BEST petit fours in the WORLD
I was a frequent customer of the 12th ave location and was sad to see it go.
The donelson location is out of the way but a friend wanted a chocolate pie and for him, it was worth the trek to donelson. I was disappointed to hear that the donelson location didn't have meringue pies or cinnamon rolls like those at the historic location but never-the-less reserved a fudge pie. Reconfirming the morning of pickup before I made the journey, I was assured everything was in order. I arrived at 1200 as agreed upon, only to be told that they had sold out of fudge pies. My reserved pie was in fact not reserved. I received an empty apology but nothing that resembled sincerity.. no offer to have a complimentary substitute. ..nothing. Obviously repeat business is not a priority and I won't be returning.
I am a local caterer, who uses Becker's Bakery on a regular basis! Recently, I had an immediate need , their staff was friendly, understanding, and most of all accomodating. The cake that I purchased was a white cake with a delicious lemon filling, topped with a scrumptious icing( just a hint of lemon to compliment, but not overpower). I had so many compliments on the cake- one of the guest inquired if I made the cake- I confessed I did not- she ordered her twins that exact cake for their 9th birthday party ( Becker's accomodated her by having that exact cake shaped like a guitar/ and went out of their way to ornate it with High school Musical items!!).
I have read some of the other reviews; and have never experienced a poor product or unfriendly service. However, working with this establishment has been a blessing to my business; and I know without a shadow of a doubt, if there were ever a problem with my order, they would go out of their way to make it right ( even if they had to deliver it to you personally @ your function) .. I know from experience that this type of service will not be received from your local grocery store. Becker's Bakery is a family owned establishment and their reputation is what made them; as well as, keeps them in business 50 years later.. they want you to be THRILLED, if you give them the opportunity, which I am glad I have, and will continue to do!
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