Monells Bad Customer Service From the Owner. My coworkers and I dine in at Monells frequently throughout the week - mostly carry out. Monday, August 9th has changed that experience permanetly! Special on Mondays skillet chicken - order legs and thighs. My coworkers legs were so small she asked for chicken legs that were larger or another leg to add to her two legs received and was told this was it no more legs. I had the thighs that look like chicken backs and I ask for two different thighs. We were both told that was it, sorry, no changes unless we were changing the menu items. We left and called back to the owner. We were told over the phone by the Assistant manager sorry for the inconvenience come back tomorrow lunch is on us. GREAT! that was commendable or so we thought. We both just wanted the meat items replaced but were excited that the customer care was important. We arrived to pick up our meals and the front desk clerk stated the owner was going to call us but didn't have time 1st problem! 2nd he watched a tape and decided we were given an opportunity to change our minds and didn't so the only thing he was replacing were 2 chicken legs! We left and contacted the owner again requesting a return call and never received it! I called today exactly one week and a day later and who answers the phone The owner Michael King! I explained who I was and why I was calling only to have the owner tell me if he felt my call was worth returning he would have! Then he says he watched the tape of my coworker and I and we came back the next day. I explained to the owner that we were picking up food for another coworker as well as picking up what we thought was our replacement meal. Michael King was informed he was rude and he stated and i quote, " go ahead and post it i don't care good bye!" wow this is the owner???? the food is good but the owner is very very very rude and does not have any customer service skills!!!!
Terrific Southern Comfort Food in a Great Setting. My mother and I went to Monell's for lunch on 7-26-10. My mother had been there before and told me of the communal seating. I was a bit put off by the thought but decided to go because my Mom raved about the food. We were seating quickly and were just as quickly served cucumber salad, tomatoes, roasted potatoes, corn pudding, green beans, fried chicken, meatloaf, chicken and dumplings, corn on the cob, homemade biscuits and cornbread with peach preserves. All the food was made from scratch and was WONDERFUL with the exception of the corn pudding (not a fan of). Once a bowl had been finished another was brought to the table. So much food was brought I lost count! The communal table setting I thought I would be put off by turned out being a good experience. One cannot beat wonderful food and good conversation! I live in Pueblo, Colorado and my Mom lives in Ashland City just northwest of Nashville. My future visits will include Monell's!
Ty. I have been there a few times and its great every time.
what a treat. what a lovely Mother's Day treat...wonderful atmosphere, friendly people, good service and best of all...yummy food ! Just like eating at my Grannie's Sunday table.
Great Family Dining.
Took my wife and 5 children there on vacation. Shared a table with another family. The food was excellent southern-style chicken, pork chops and more sides than you can shake a stick at. The staff was attentive and plenty of food was provided.
We paid more for breakfast at the hotel than for this enjoyable meal.
It was great fun meeting other people while sharing a meal. There was something for everyone, even my most picky kid. If we ever go back to Nashville, we will be visiting them again.
Well, I work in the airline industry and can fly anywhere in the country on a moment's notice. For my mother's Birthday last September, we flew to Nashvile to eat at my mom's most favorite restraunt in all of the United States.. Monell's. Our little group consisted of my parents, my 2-year-old son, and myself.
We have been on many cruises and in other situations where you have to sit with strangers and eat. Unless you have some sort of a phobia about eating with strangers, it is such a fun time getting to know the people at your table.
My mother was diagnosed with breast cancer and is planning to have her surgery next week. Guess where we are going for some TRUE COMFORT FOOD? Monell's.
They have a Koi pond out front, and a little gazebo in the garden. One of the hostesses gave us some fish food and let my son feed the fishes. They had a sippy cup for him to use (how thoughtful) at lunch, and sang my mom the funniest restaurant birthday song ever!
When my mom is no longer with us, I hope Monell's is still open for a long long time, because it will remind me of her everytime we go. Oh yeah, the food is great, too. :)
Best Southern Breakfast EVER!. My friends (7 of us) and I arrived on a Saturday morning around 9am and the restaurant was already packed with people waiting. They don't take reservations, so it was a wait of over an hour (they said this was an unusually long wait). It was worth the wait. We sat down to the best southern cooking I've ever had. This was our first time in Nashville and I'd heard this was the place to go for a great southern breakfast. I must say it exceeded our expectations. Food is served family style and is all you can eat. I couldn't even eat half the stuff they passed around, but what I had was fantastic. The corn pudding is to die for! The biscuits were fluffy, tender and crispy on the edges - perfection. The hash browns were awesome and everything else was just fabulous. My only criticism is of the orange juice - it tasted like canned stuff, not fresh. But another friend of mine thought it was great. So expect a wait, but also expect the food to be worth it.
Excellent Catering at Monell's. I just had Monell's cater an event at my home and they did an excellent job. I ended up serving stuffed jalepenos, pigs in a blanket and fried chicken and it was very delicious and my guests devoured every piece. Monell's sent Patty over to serve and help me out and she is fabulous! She served, cleaned, and oversaw the food and beverages completely, freeing me up to enjoy the party. I highly recommend Monell's Catering!!!
FORGET THE BUFFETS........MONELL'S WILL FILL YOU UP!!!!!. I recently visited Monell's for the first time and I will have to say I was very impressed. On our first visit breakfast was being served. I am not a very big breakfast lover but I will have to say that everything they served was very good. The food kept coming out and all the food I tasted was well worth our trip. My family and friends are planning to visit again when dinner is being served and I cannot wait to experience the great tasting home cooked foods that will be served. If you like good home cooked meals and have a big appetite, then Monell's is the place for you.....Can't wait to go back..............
Excellent Food but Terrible Owner / Terrible Customer Service.
I've been a frequent customer of Monell's Express for years and thought the restaurant would be the PERFECT Nashville experience for our Family Reunion dinner. My entire family came to Nashville to celebrate both my Grandmother's 80th Birthday and my wedding, being held the same weekend.
I called Michael King, the owner, months in advance to reserve the private room for a 6:30pm dinner and set a menu. He refused to book their private room before 8 pm, no exceptions, but that we were welcome to come before 6:30 and wait for tables to open up. For such a special occassion, I asked if he would reconsider - but he refused, and was quite rude about it. Very rude, actually.
They've lost me as a customer forever. I tell everyone I know to visit the Germantown Cafe around the corner - where we had our Family dinner - they were AMAZING, excellent food, service and wine list. It's a perfect place to take your out of town guests for the ultimate Nashville experience!
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