Florists >Flower Express Inc
5402 1/2 Harding Pike, Nashville, TN | Directions 37205-280836.100299 -86.871605
Neighborhoods: West Meade
Not for those with discerning taste – I will admit that I can be a little particular when it comes to flowers. I only order from Teleflora florists because I like modern, beautiful arrangements. I placed an order online with Flowers Express on Friday, May 11th, 2012. On the website, when placing an order, there is a box to check to give the florist permission to use substitutions. I never check this.
Within minutes, I receive a call from Macy at Flowers Express that they will need to make substitutions. Macy was immediately annoyed with me when I inquired on what those replacements might be. She told me she was out of pink lilies. The whole arrangement was based off of the pink lily and the reason I chose that particular arrangement.
She explained to me that she would use Stargazer lilies instead and they were both pink. The pink lily was a light, soft pastel and the Stargazer is white on the outside and fuchsia on the inside. It would have clashed with the rest of the arrangement. Plus she was out of the white roses, which was the next most prominent flower in the arrangement.
I told Macy that I was, "not trying to be a pain" but that I would need to order something else. I knew what I wanted as a replacement and asked her to hang on while I looked for the name. She was very impatient and told me that I would need to call her back, which I did.
When I got her on the line, I said, "Do you have all the flowers for the..." I got that far and Macy cut me off and snapped that "she didn't have the flowers to make any of them." She further explained that the flowers I was looking at were all Teleflora arrangements and most of them were not in season. I understand the seasonal issue but isn't the whole point of being a Teleflora florist that you have the capabilities to prepare the flowers like Teleflora?
I chose a replacement and she told me she did have all the items to create that one. She rudely snapped off each item and confirmed that she had them. She asked what size I wanted and I asked her if she wanted the item number from the website. Macy's response, a sharp, "nope."
I had the arrangement sent to my home because my friend is outside of the delivery area. Yikes! It contained the lavender flowers as described but the vase and the ribbon used was so deep violet it made the roses look pink. It looks cheap and tacky.
I ordered these flowers for a very dear friend of mine for Mother's Day. She is an extraordinary woman that is not only an incredible mother to her children but an incredible mother to all. I wanted these flowers to express that and thank her not insult her.
To be fair, they did arrive in the time prescribed.
Excellent Florist – Ordered flowers for my father in laws funeral on Saturday afternoon and needed delivery by Sunday afternoon. This was the only florist I could find who would deliver the arrangements on time.
The arrangements were beautiful and reasonably priced. I actually got to talk to the individual creating the arrangements - how rare that is!
I will certainly use this florist again.
Horrible and incompetent florist – I ordered from Teleflora, but the order wasn't delivered until the next day even though I placed it within their same day delivery policy. The arrangement was so old school and cheesy looking. It didn't even closely resemble the one pictured on Teleflora's website. The duck was missing the little sailor hat, there was no ribbon and absolutely NO roses. The arrangement was filled with cheap filler flowers like large carnations, daisies and what appears to be daffodils. Was told by Teleflora CS there would be substitutions made unless the order was called in (I ordered online). Their substitution policy states they will only substitute for equal or higher value flowers. I'm pretty sure carnations and daisies are quite a bit LESS expensive than roses! And I don't know what the flroist was thinking sending a 1 year old birthday Mickey Mouse balloon with a new baby arrangement. When did the baby skip an entire year? These people are crazy! Please do yourself a favor and find another florist and call in your order rather than messing around with Teleflora. I ordered on a Friday and the replacement was finally sent that following Thursday. Very incompetent company and CS. Total waste of money and time!!!
Flower Express Rivergate shop – I ordered a floral arrangement (Dreams from the Heart as shown on their website) for a funeral from the online selection based on the photo and the approximate size. When I called, I was told that the white roses might not be available and that if they were unavailable white hydrangeas would be substituted but the overall size and elegance would not be negatively impacted. Upon my arrival at the funeral home, I saw the arrangement delivered to the funeral home, and I was embarrassed at the size and by the appearance. The lilies shown in the photo were not there, the roses were stuffed together like a child shoved them into the vase, and there were little greenery - unlike the arrangement shown in the photo. The flowers were not arranged like shown in the photo, which made the arrangement appear cheap and amateurish. I was very disappointed with the arrangement. When I called the shop, I was told that the florist thought the arrangement looked nice. Shocker. I will never use this florist again and will apologize to my friend the shoddy arrangement. The flowers were delivered in a timely manner and to the correct person. Other than that, I have little positive to say.
Flood 2010 – After the awful flood in May 2010. My boyfriend wanted to send me flowers which was the first one ever and called in an order which was sent to Flower Express. They called me first to confirm i would be at work considering all that our city had experienced in the days prior. After approving the order to be delayed a few days. I was taken a back when seeing the order, it was absolutely breathtaken Peonies were used thru out the arrangement and now planning our wedding we will use the same flowers and Always call on Flower Express with all of our arrangement needs. Including our wedding. Thanks to all of the staff at FLOWERS EXPRESS they truely go above and beyound.
The one to go with – Order flowers for Nashville relatives through this store...great customer service, nice, intelligent people on the phone with good flower selections.
One to go with.
Gorgeous bridal bouquets! – Diane and Macy at the Harding Pike Store worked together to create my wedding bouquets and they were the most unique and beautiful arrangements I have ever seen. I met with Macy a few weeks before my wedding to discuss the wedding flowers. She sat with me for over an hour looking at pictures and getting an idea of my taste and personality. I brought in a picture of a bridal bouquet I had found online. The bouquet was really unique and had some unusual flowers that none of us had ever seen before. When the bouquets arrived on my wedding day, Diane and Macy had tracked down the unknown flowers and recreated the bouquet exactly, adding their own special touches. When the flowers arrived and I first saw the bouquets, I literally shrieked with excitement and almost cried because they were so perfect! It was definitely a memorable moment. My bridesmaids were extremely impressed with their bouquets too. Also, I must admit that I was not the easiest bride to work with. I changed my mind several times over the weeks leading up to the wedding and the Flowers Express Crew rolled with the punches and never made me feel bad for changing the order over and over. I would highly recommend Flowers Express to anyone looking for amazing flowers for their wedding day and I cannot thank Diane and Macy enough for helping to make my wedding absolutely perfect!
FLOWER EXPRESS, THE ONLY FLORIST YOU'LL EVER NEED! GREAT SERVICE, BEAUTIFUL FLOWERS, PLEASANT PEOPLE TO TALK TO! – Our Family relies on Flower Express for all of our floral needs! The floral arrangements for our daughters' wedding were outstanding! Dereks attention to detail are a rare quality in itself. He has a natural ability to work with the flowers and know which ones work and look better together. I have to say the floral part of her wedding was the only part I didn't worry over. I knew Derek would work his magic and everything would be wonderful, which it was. I can't say how pleased we have been with their work over the years. The compasssion shown when my mother-in-law passed away was appreciated so much. The flowes Derek made for her were exactly what we wanted. In our hearts it was the last thing we could do to show our love for her, and he came through again. Flower Express is the only florist in our book. They have it all; quality, friendly people, dependable, great craftsmanship, and even compassion when the time comes.
Outstanding – This small business knows how to provide customer service. The young ladies on the phones taking orders are a delight, very helpful and knowledgeable. When I need to send flowers to Nashville again, I will definately use Flower Express.
Editorial Review by Citysearch Editors – Fresh and silk flower arrangements, plants, fruit baskets and more.
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