Random purse searches- BY POLICE- for
anything edible in your purse!
DO NOT GO TO THIS MOVIE THEATER!
Dirty, Poor Customer Service, Rude Management.
The neighborhood isn't the best, but the police / security has chosen to go overboard with harassment !
This is the movie theater, not the airport, Same search applies, for having WATER. I just left ...save yourself the hassle and watch the movie at another theater.
regal hollywood 27. I've actually worked at Regal Hollywood 27 for a couple years now. While I have worked there I have noticed all of the bad. The dirty theaters, dirty bathrooms, audio problem, and impatient staff. In reply to the impatient staff I think we deserve a little sympathy. How would you feel on the opening night of a Tyler Perry movie, working 5 to around 2 or 3 in the morning? Then add on the 2000 customers that complain about the price that we have no control over. Then customers who complain about lines and get up to your register and don't even know what they want yet after 20 minutes of time to decide. Then cleaning about 60 theaters in total sweeping up purposely dumped popcorns and gum covering every inch of the bottom of the seat. Then cleaning up the bathrooms where people obviously don't care too much about mess since they can pee and puke all over the toilet. Then go around and restock everything for the next rush. And I could go on for days. When I work, I am very patient. I understand its a lot of money, but if the money is a problem than don't come. Simple solution. For the dirty theaters, usually there are 2 ushers on staff and if its a busy night its hard to make it to every theater. And as for the crying babies, it is the customers responsibility to take care of them, we aren't babysitters. Picture and sound are also not our fault. We play the movies the way we get them. I love working there and if there were major pro blems that no one could handle, I'm sure our business would be way down and our staff would be a lot happier.
This is in response to dwiderfel's response..
Please try to be a little more compassionate about the rudeness of the staff at the movie theater. I have been in retail for years, and I know how hard it is to work with a "skeleton crew." It gets very stressful and hectic trying to help every customer. Plus we have to work longer hours if someone calls out sick. That really drains mine and other people's energy. Plus with the economy the way that it is, the theater is probably on a hiring freeze due to their budget. Please try to look at it from their perspective and walk a mile in their shoes.
No longer my first choice for movies, hopefully it will improve.. I used to love to see movies at the Hollywood 27 (next to 100 Oaks Mall), but management must have changed this year. Over the course of this year, it has gotten so run down you would think they have not cleaning staff. The smaller staff is not a friendly as they used to be and sometimes even openly rude. I know 100 Oaks is undergoing big changes. I can only hope that the theater gets some attention also. It is not longer my first choice for where to see movies. If it improves, I will be back.
It's big...but beware..
My wife and I have gone to the Hollywood 27 at least one or two times a week for the last couple years. I love the convenience (close to us, anyway), the size of the place, and the wonderful tackiness of the neon facade. You feel like you're really "going out" when you line up at the Hollywood. :)
Unfortunately, the quality of the experience has steadily deteriorated - especially over this last year. The theaters are rarely clean. Obnoxious, loud people (and their babies) seem to behave worse and worse at the Hollywood, which is really frustrating when you're paying $9.50 for a ticket! Why in the world would anyone take a two-year-old (or younger) child to an R-rated movie? Not to mention, we've had at least three bad audio/video experiences there over the past year; sound has been missing in parts, focus is off on projector, frame is misaligned with the screen, etc. I'm tired of having to get up and find an employee to help correct the situation, and I don't like being embarrassed to invite my friends to a movie at the Hollywood, afraid that some idiot will ruin the experience for everyone.
Anyway, we're still going there occasionally, but we often head elsewhere - Thoroughbred 20 or another - to avoid the dirtiness and the distractions of the Hollywood 27.
Insider Advice from a former movie theatre employee.. So I noticed that most of the recent reviews this year were positive. Some former reviews were rather negative. Let me say that Regal Entertainment Group is amazing about ALWAYS having a security gaurd or two - inside the building and at least one patrolling the parking lot. However, these theatres are pretty big and criminals still can get away with vandalizing vehicles if they really want to. I still have never felt very unsafe parking in a regal parking lot. If the city area is unsafe then I think that's the city's fault because there's only so much regal is allowed to work with. And EVERYONE should have insurance on their car. I think that's a valid fact/statement. As far as the staff, well I find that most managers at Regal are very customer-service oriented. The company is very customer service oriented itself. If your movie is disrupted by other people in the theatre then you should immediately inform a manager. Otherwise they can't help you. They do have ushers that check each movie but that's mainly to see that the movie is running ok. The popcorn is fabulous because Regal takes pride in always serving fresh popcorn. My best advice for any movie go-er is this: Go on a weekday if you can. Or a week night even. Weekends are always crazy and that's when it's difficult to control the crowd , as well as keeping the building clean. Customers are very dirty sometimes (unfortunately), and no matter how many ushers are on staff, it seems near impossible to keep the place sparkling on a weekend. Oh and as far as prices go - ALL movie theatres are expensive. You might find one that will sell you a ticket for maybe 50 cents cheaper but honestly it's not the theatres fault. Prices go up everywhere. With dvds coming out so quickly people watch movies less and voila they hike up the prices of food/beverages and tickets. Oh..and DO get a Regal Crown Club card. It's FREE, and you won't be contacted unless you want to be, or if there's a problem.
great. I love this hotel. The people that worked there wasnt jerks. Also you get those movie floors where ushers dont care to clean up popcorn or stuff off the floor. This theatre was very clean and i liked it.
My Favorite Theater.
This theater is great! It has great interstate access which makes it much easier to get in and out of than Green Hills. For some reason Regal popcorn at Hollywood 27 & Green Hills 16 is much better than the popcorn at any of the carmike theaters. Also, the show times are dispersed better than Carmike. I sometimes just show up without checking show times because I know I'll probably find something that starts within the next half hour. The customer service is good, the theater is clean, and I regularly get free popcorn and cokes from their free rewards program!!!
Also, I've never had problems with infants in the theater and disruptive kids... but that is probably because I avoid the low-brow, bathroom humor, and slasher flicks... That is another reason to support Hollywood and Green Hills... they usually have a better selection of indipendant flicks!!!
Good customer service and good seating + CLEAN!.
I have read reviews that say all sorts of bad things about this theater.
My friend and I go there about twice a month and I have never had any problems there. It is quite ,clean and good seating and there is not an over run of teenagers. The teens there were not a disturbance to us. So far my car has not been hurt and I happily continue to go there.
Wouldn't go alone!.
CONS: Very noisy, attracts mostly pre-teens and often people bring their infants/toddlers to really late showings here! Also, my car has been tampered with on several occasions and it feels very unsafe!
PROS: really comfortable seating, little to no wait purchasing tickets.
Overall, since this theatre has opened - I *only* go there as a last resort with friends, and I *never* volunteer to drive my car there.
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