Worst Thanksgiving food ever. I took 8 people to the Merchant for lunch on Thanksgiving day. The wait staff acted like they did not want to be there. The turkey was cold and bland, all of the sides were cold. I spent $400 for food not fit to eat. It will be the LAST time I eat there. There are MUCH better places in Nashvill to eat.
Great food, LOUSY service. A friend and I went late on a Saturday night for the 2nd floor fine dining. The night started on a bad note when we had to wait several minutes for a valet to show up. The restaurant was not the least bit crowded. In fact, we were the only ones in a section of 10-15 tables (maybe four tables that seated four and the rest seated two) until another group came midway through our meal. The bad night continued when we were seated at a very wobbly table. When we informed our waiter we'd like another table, he tried to fix it with a napkin instead of simply seating us at another table. If the place was packed, I could understand but as I said before, it wasn't. When his efforts were unsatisfactory, he actually acted indignant when we still requested another table. Furthermore, he made no effort to help us move our drinks and menus to the other table. Just told us to sit wherever we wanted as he walked back to the kitchen. Not exactly the kind of service you expect at a restaurant charging $30 plus for most entrees. We ordered the shrimp and lobster fondue appetizer which was excellent. My friend had a salad, which she enjoyed, while I had lobster bisque, which was too salty for my taste. My friend had the Jack Daniels filet mignon and I had the cowboy ribeye, both of which were terrific. We split a Chocolate Decadence cake for dessert and that was very good also. The service got no better during the meal. I was only drinking water and the waiter made at least three round trips right by my empty glass without making a move to refill it. I had to ask several times for more water. The bad service continued when we left. We went outside to get my car and there was no valet there. We stood outside for several minutes looking around for one when one of the restaurant managers came out with my keys after staring at us through the doors for a few minutes. The food was terrific and although I can't imagine the service usually being that bad, I'll never go again.
We have lived downtown for years and only recently gave Merchant's a try. It's a little pricey so we opted to order cheeseburgers. Wow! They were great! The buns were toasted, the patty big, thick and juicy. Fries aren't so great as they have some sort of seasoning liberally sprinkled on them. Service is typically good and we can usually get seated without a wait, even when other downtown establishments are packed. The booths offer a comfortable dining experience and the seats by the windows allow for people watching. I would suggest declining seating at the round tops on the first floor. It is very cramped and loud.
We have been 4 or 5 times now and the cheeseburgers are consistently good. We have stuck with a good thing and haven't tried anything else at Merchants...for the price, we will continue to get our steaks at Flemings.
Not worth the dollar.. We came here before a show at the Ryman, and we chose because it was the least bar-esq location that we saw on the block. The food was mediocore and incredibley over priced. I had the Chicken Pappardello for 19 dollars and my date the portobello sandwich for 9. As far as the food to price ratio goes, this restaurant failed to meet par. The service was fine, the food...not so much.
I don't know much about the dining experience here (as I got take-out), but I do know about the food poisioning you might get. I have heard many wonderful things about Merchant's as I work just a block away and a few of my co-workers enjoy take out for lunch. I had a Rueben and fries with the 1000 island on the side (i'm not a huge fan of it)....pretty easy sandwich if you ask me. It tasted great going down. It did NOT taste good coming back up 7 hours later. I ate a normal breakfast (the same thing I had the day before) and no dinner considering how terrible I was feeling. I am 100% sure it was the Merchant's sandwich that did me in. I am not one to complain, but how can you mess up salted, cured meat and canned saurkraut?
Unfortunately this incident has ruined my taste for Merchant's.
great all around. We had a wonderful dinner at Merchant's. The food was outstanding as well as the service!! We will definitely eat here again when we come to Nashville. Our waitress Jo Jo was wonderful as well!!
Horrible evening out. I have been to Merchant's on more than one occasion. I have been in the upstairs section, but prefer the bar and grille area. I was completely unprepared for how much they seemed to have fallen apart there. I can't decide if I am more angry about being charged 5.00 for valet parking ( on top of the tip), or maybe the overpriced watered down drinks, or was it the absolutely HORRIBLE service ( waiter could not even come back and get our dessert order for 35 minutes). To top it all off, we were seated on the patio and the plastic chairs at the table next to us and then at our table collapsed! Do you think I even got an apology?? Nope. I think the management at Merchant's really need to clean house and get back to the standards they used to have.
This was one of the worst dining experience of my life...no joke. I entertained a party of 8 over the weekend and suggested we go to Merchants. The lack of service, attitude,managment and general deceny was AMAZING. I was completely dumbfounded on how bad a restaurant could be...........now i know. Plese save yourself the embarrassment that i expereinced by taking friends and family there.
The location is great, the food is okay....................... but the service and management are so completely and utterly unacceptable that you could have a great evening many other places in nashville!!
Very romantic setting. My husband and I are new to the area. We went here on a long overdue date. The crabcakes for apps were wonderful. I had the scallops which were amazing. My husband had the pork which he thought was all right. We enjoyed the unusual sides that came with the main course. We sat upstairs (same price) because of the piano man. Next time we will probably sit downstairs as the atmosphere still seems romantic but a little more fun. We will definately go back!
Refined dining in an historic downtown building..
Housed in a drugstore and hotel from 1892, Merchants offers both fine and casual dining in a quiet atmosphere. Dine upstairs if you want white tablecloths and attentive service, downstairs if you want a brewpub scene. Starters include crab ravioli in a cream sauce and the Merchant salad with a zingy Dijon dressing. Large shrimp scampi are covered in garlic sauce. Well-chosen wine and standard desserts like creme brulee round out the meal.
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