We were greeted by an official greeter at a desk. Told her we needed bath lighting we got zero follow up so we left. Strange.
Great Service Response with a "Great Attitude". My wife and I have been purchasing products from Hermitage ever since we built our home over 20 years ago. Unbelievable but we have never had any sort of negative of bad experience in all of our dealings with Hermitage. We have always felt our business was important to them. Just recently, we experienced a new level of service. We purchased a new counter depth Kitchenaid refrigerator. Installation and hookup came off without any issues whatsoever. However, once installed, we noticed a small defect in the inside panel. Knowing the difficulty regarding the installation, we were dreading the phone call to the service department simply not knowing how this would be handled. Immediately our fears were put to rest. Without question, we were told another refrigerator would be ordered and installed at a time meeting our schedule. We were also told two service technicians would be out to handle the change-out of units, and the appliance sales manager would accompany these individuals insuring no additional problems would surface. Honestly, this absolutely was a transparent experience and we could not be more satisfied. They even left a small gift further expressing their appreciation regarding our purchase. What a win-win situation for all of us. Based on this experience, we have made the decision regarding buying a new dishwasher and double oven from Hermitage simply knowing how they stand behind their product and the service level they provide.
Bravo, Hermitage Lighting Gallery!. Thanks, Hermitage! We've shopped at Hermitage before and have always been pleased. Recently, we choose three lighting fixtures, a ceiling fan, and a lighted mirror during recent home improvements after the flood. The repairs have been long and tedious, but one bright spot has been the attention and extraordinary customer service from Hermitage Lighting Gallery, and in particular, from Becky Wagoner, our sales rep. Our beautiful Sonneman light fixture was a special order. After we placed the order, I reconsidered and decided we needed the larger size of fixture to fit the space. I called Becky, and she changed the order... even though it was already in process. The fixture shipped directly, but arrived with one glass pane broken due to a box damaged in shipping. Sonneman direct-shipped a replacement pane, and but that one didn't fit. Subsequently, Hermitage provided an entire, brand new, matching fixture and installed it at their cost. At the same time, their electrician brought a new ceiling fan and installed that too.. even though we hadn't really complained about the fan. I did mentioned to Becky that our contractor had installed the new fan, and I was disappointed it made a humming sound. She said that wasn't acceptable, that the Casablanca fan should be quiet, and they'd provide and install a new one at their cost. Emailing Becky thanks for her great service, I asked which bulb was recommended for the new Sonneman fixture: the candelabra bulbs we'd tried had burned out quickly. She gave us the info and provided a set of bulbs at no charge. We're happy customers and will return to Hermitage.
Excellent Customer Service Experience. I recently had an exceptional customer service experience at Hermitage Lighting Gallery that I just had to share! Two years ago when we purchased our new home, we picked out all of our lighting fixtures with Dan Lecian, a lighting consultant at Hermitage Lighting Gallery. It was a great experience then and we continue to be impressed with Dan's customer service. When the glass in our outdoor garage light cracked recently, I contacted Dan and he went above and beyond my expectations by ordering a new fixture after he determined that replacing the glass was not possible. He kept me well informed during the entire process and provided excellent follow-through to ensure that I was completely satisfied with the final result. I am truly a satisfied Hermitage Lighting customer thanks to Dan Lecian!
Another satisfied Hermitage Lighting Gallery customer!.
My husband and I had a delightful experience choosing and purchasing ceiling fans at The Hermitage Lighting Gallery. We made an appointment with a specialist who was throughly professional and very informative as we reviewed choices for different rooms in our new home. After a disastrous and time- wasting second trip to Lowes, we were lucky to find Jackie at Hermitage Lighting. I am sure this company will stand behind their products and we will definitely mail in our warranties to activate them in the event that our fans do not perform to our satisfaction! Prices were great and the selections were unique, perfect for our home. Thanks, Jackie.
PS Our experience was so good we will probably add more fans in other spaces in our home from the Hermitage Lighting Gallery.
Tip: Arrive a few minutes early and explore the brands and choices available on the IMac in the showroom. Another customer friendly part of the Hermitage Lighting Gallery experience.
This place is great -- purchased all of my lighting fixtures here 5 years ago. I needed a replacement part for one of my fixtures and in 5 minutes not only did they locate what I needed - they are having it shipped to my house free of charge!!!! I am relieved that I don't have to replace the fixture. Their service is the best -- (thanks Dan!) and their products are unique and priced better than Lowes/Home Depot.
Thank you Hermitage -- you are worth the drive!!!!
Great company for hard to find wall sconces.. I have ordered replacement wall sonces from Hermitage Lighting Gallery for the hospital where I work . Their prices were much lower and they provided quality products. They were very fast in shipping my orders and there was always a knowledgeable sales person to help me with my order over the phone.
Doesn't stand behind product. I bought a ceiling fan from these guys a little over a month ago. The fan has developed a significantly bad tick. I called Hermitage to inquire about the built in warranty I was told about when I bought the fan. When I was told my warranty wasn't valid because I never mailed it in I was then snickered at for not knowing I had to mail it in to activate it. Thanks, Hermitage Lighting Gallery, for shoddy merchandise and poor customer service.
Firstly, I am very sorry to hear about the problem you experienced. We have a new employee who does not fully understand our polices. We stand behind our products for a full year. Our management team has addressed this issue with the employee you spoke to. Please allow us to make this right for you. Our showroom manager, Irene Martin is waiting to hear from you so that she can personally ensure that the fan is repaired or replaced. Please call as at 843-8300 so that we may have the opportunity to correct this issue.
customer service. They really need to improve their customer service.
My name is Irene Martin and I am the Showroom Manager here at Hermitage Lighting Gallery, and I am always interested in improving our customer service. I would like to have the opportunity to speak with you and discuss the problems you had so that I could understand how we failed you and could improve our image. I like to think we have a good team here and that we are all customer oriented.
At your convenience I?d appreciate it if you would call me at (615)843-3300 so we could discuss your experience.
Is zero stars an option??. My wife and I ordered lights through them online (after going to their disorganized showroom where no one asked us if we needed assistance). A couple days after we ordered our lights online, my wife e-mailed and inquired to when we'd be able to pick up our order (we selected in store pick up). The response she received was bizarre, and the e-mail response said the she was being "demanding". Don't waste your time or your money on these rude and unprofessional people.
My name is David Hamilton and I am responsible for our company's online division. I am very upset to hear that you received such an unprofessional response. We have taken action with the employee responsible for this email. I would like the opportunity to further discuss this issue with. Please contact me at 615-843-3300.
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