I called PDQ to sign up for new service. A guy answered and said he could not sign me up that the secretary Britney would have to and that she was on the phone, I'd have to leave a message. So I left her a message stating that I wanted to sign up for new service, included my phone number and she never called back. They must not have wanted my business or my money. SO I called HUDGINS the very next day. They signed me up immediately over the phone and brought me a trash can the very next day. After reading all the bad reviews, I am glad Britney did not call me back anyway. Very bad for business to have a secretary that does not want to return phone calls and sign up new paying customers. Go with HUDGINS. They are prompt and WANTED my business, unlike PDQ.
Good Sevice. I have been with PDQ for over 2 yrs I think and have never had a real problem. Once I had forgotten to sand payment but when I called them, they still came and picked up my garbage, They have always been polite.
My concern of reviews. After reading this reviews it concerns me about the statements made about PDQ. I am the General Manager and I would like to apologize to any customers that we or myself have offended. I realize that this a forum to express you opinion about your treatment when you feel you have been mistreated. I realize that people write what they remember and leave alot out of what actually happened. I will admit that there have been times I have said things I shouldn't have. I am familar with most of these complaints and I will apologize if I or my staff mistreated you in anyway. I have never called anyone a liar and would never threaten anyone. Several have cussed me when I tried to help. We have a great group drivers and groundsmen that take their job very seriously. They keep intense records of stops they pickup and record times when trash is not out. If we make a mistake it is up to me to make it right as I believe it is the same of the customer. Our goal at PDQ is give you the best service in your area. Customers are our lifeline and we try to make everyone happy but sometimes it just can't be done and customers have to help us work through issues. There is a review in here that has a good review on PDQ. This person comments makes it easy for us to serve you and keep you happy if you follow his suggestions. In closing, I would like any of these complaints to call me at my office. Lets talk like adults and get any issues resolved. Thank you for your time... John McIntosh (General Manager)
Should not be in business!. After noticing my trash was not picked up the day after Christmas I called PDQ just for the General Manager to tell me my trash was not where it was supposed to be. After explaining my trash was where it was suppossed to be and on time he gave me the option to be honest with him and admit I was lying and then he would arrange pickup the following morning. As you can imagine this did not go over well and I let him have it. He then said to me in a threatening tone he knows where I live! I have gave PDQ my business for over 6 years and this morning I wake up to my trash in the same place it was and a FLAT TIRE!!! I will take my business elsewhere and I will report PDQ to the authorities!
Horrible Customer Service.
I will say for the most part, PDQ has always picked up when they were supposed to.
However, if you ever have to call for anything, they are the rudest people and the customer service stinks. I truly get tired of companies I pay money to, treating me like they do not need my business.
If you can use someone else, I would seriously look into it.
PDQ Disposal Services. I would give this company no stars if that were an available option. I have tried to give them the benefit of the doubt over this matter, but after speaking to the RUDE General Manager, I decided that I needed to post my review. Our cart has been cracked for several months, and that has been ok, still usable. 2 weeks ago, it was cracked through and through. I called them and asked for a replacement, giving them my address at that time, with the assurance that I would get a replacement. Next week, same scenario, although I spoke with someone different, I was assured that their "cart man" would get us a new one. This morning, they again picked up my trash from the same broken (almost in 2 pieces) cart. I called the PDQ number and was offered several extensions to dial from the voice menu. I dialed the extension for the General Manager, JIM MCINTOSH, and was expecting to leave a voicemail. Well, it was about 6:50am, and he answered, I don't think that I have ever been treated so rudely by anyone in the customer service industry. I started out nicely enough, but when he literally started yelling at me, I refused to give him my address, stating that I had given it to them on 2 occasions and that obviously it did no good in getting a cart to me, and that I would give them my address when I cancelled my service. He then continued to yell at me, telling me that the office wasn't open until 8am and for me to call back then. He got REALLY P***** when I told him that HE ANSWERED! Also, I know that they have caller ID, because I only gave them my house number, the first time that I called, and they already knew the rest of my address, according to the person that I spoke with, due to caller ID. This is the first CitySearch review that I have ever written, but I was certainly glad to do so for this poor example of customer service. Maybe we need to move to Brentwood, since their service is so wonderful there!
Great Service!. I never write reviews,but when I saw how poorly PDQ had been rated, I decided to put my experience on Citysearch. PDQ has never given me any trouble. I live in Brentwood, have backdoor pick-up, pay my bill on time, and have my trash out early. These guys never miss a pick-up. If you are a good customer (pay your bills and put your trash out), you will be rewarded with great service.
Trash Service sucks!!!.
I concur with ATsoccer,
I always put my trash out before I go to work (which is 6:20 am). We all know that PDQ is not coming before then. I put my trash out and it was not picked up. I repeatedly called the office and left messages. Finally I reached somebody, as like ATsoccer said, they were rude and said I did not have my trash out and refused to pick up my trash. No consideration for the customer. That's poor business. I can't believe the man who I talked to literally got huffy defending the crew. I actually started laughing and told him that's why he will never have the business that J E McMurtry has in my neighborhood and the the surrounding ones. Well I have had my last pick up with them and I am switching.
I recently canceled my family's PDQ service, and my wife insisted that I somehow let others know how badly they have treated us. Hence, the CitySearch review... I must say, once I saw the other reviews, I was RELIEVED! It really does help to know that so many other folks have had the exact same problems we have. The routine was usually as follows (and this happened at least once a month in the six months we used them): (1) I put the trash out, on the curb, on time. (2) They don't pick up the trash. (3) I call the next day, and I have to leave a message. (4) I don't get a call back. (5) I call and make clear that the manager needs to call me back. (6) The manager calls, already in a huff that I'm making him talk to me; I'm informed that the trash wasn't out, that I'm wrong if I think it was, and that they can't send a truck to pick it up. (7) I think, "Wow, PDQ sucks." They only do one thing, after all, and they simply do it poorly.
Very few companies -- wait, ZERO companies -- have ever felt the need to tell me mine is a problem household, that I "never" do what I actually have done (here: "You never put your trash out on time!"), etc. We have decent jobs, live in a decent house, have two dogs, are expecting our first child soon...we're just regular folks who don't really butt heads with people, but we just can't seem to avoid fights with PDQ. And seriously, EVERY time that they screwed something up, I was told that it was my fault, either that I hadn't put the trash out (even though I explained that I had), or that if I put it out, I'd done so after 7:00 AM (even though I explained that I leave for work at 7:00 AM, so it couldn't have been late), etc.
I'll just take my trash to Metro's Madison drop site for free from now on. When we moved to this neighborhood after our West Nashville home was flooded, it didn't seem worth the hassle since PDQ was only $17/mo. Little did I know...
Great garbage services from PDQ.
Great service for good customers. If you wish to be a good customer follow these simple steps.
Step 1: set your trash out ON TIME(7:00am)
Step 2: Pay your bill ON TIME
If you follow these two very simple (and reasonable) requests you will never have any trouble out of PDQ disposal. It seems to me that the five star ratings are from people who follow the above steps and the low ratings are from people who can’t seem to figure out that a trash truck can’t pick up trash that is not out and won’t pick up trash without being paid to do so. They are a business after all. I used them for years in Brentwood until I moved to Oak Hill which sadly does not use PDQ services and leaves no choice to the people living here. Noticed a lot of bad reviews and it seems to me that if a company with thousands of customers is willing to pick up A YEAR’S WORTH OF TRASH FOR ONLY $204.00, then the least the customer could do is pull their trash to the curb on time and pay on time.
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