I know people who are frustrated and
think they were scammed will more often write comments and reviews. I believe that you should do so when you have exceptional service as well. And, that is what I got from Rocky and his crew at Antioch Automotive Center. I was prepared for the worst in spending hundreds of dollars and leaving my vehicle for days from the symptoms it posed. Instead, it was a simple fix and a $30 charge. During the wait, Rocky was very friendly and we talked about a great number of topics.
Rocky could have come back to me and said that I need more work done on my vehicle With a vehicle that is over 11 years old, they definitely could find any number of things to add onto the workload. But, they didn't. They were fair and honest with me.
I know I will need future auto repairs. And, there is only one place I will take my vehicle. I recommend you giving them a chance. But, as with all skilled trades people and small private businesses, those labor costs you pay are inclusive of paying other business expenses like electric and insurance. So, don't be too put off that the labor costs are more than the parts you purchased for your vehicle. The real question is, did they do the work that needed to be done correctly and fairly.
Some people are just confused. I'm very disappointed in missye429. Her story isn't accurate (I don't want to call you a liar outright like you did with us) and to call our faith into question is really a scummy low blow. God talks about back biting in Romans Chapter 1. Why didn't you express your concerns and opinions while you were here? I was here and I never heard you say anything negative. And believe me, had you called our faith into question, I would have heard it and would have told you to your face that you're wrong for doing so. The only reason I'm posting on here is to make sure that readers can see that we have yet one more unfounded bad review. And it's so funny that people that leave them bring our Christian faith into it. Not even Christians are perfect but we walk in perfect love and integrity. YOU are not worth hurting our relationship with God by deceiving you in any way or failing to keep or word. Maybe you should think about applying that principle to your life.
How is it Rocky that you claim God is this and that quote scriptures but showed me no loyalty or compassion, you were dishonest to me and had no right to take my money and not fix the problem i am back to square one which i got a second opinion after i left your shop and was told that the part was broken either it was put in that way or your staff re wired the horn that was already in there, i look at my reciept and i am so confused that i was charged one hundred twenty four dollars for labour, and your men didnt do the job, how is there a warranty on a horn that is not working, why didnt you diagnose the problem properly, you kept my car for an entire week, didnt set my alarm for it to get broken into thats not the best area then basically had it parked closer to the liquor store, i looked at your web pge and it expains your intergity and loyalty in your business, NO SIR you are so wrong so wrong i missed work and then took more gas, time, mileage on my vacation, to still be at square one, you didnt apologize or try to make it right, you basically stole from me, i wanted to curse you, act up at the shop and go to jail but you and i know GOD dont like ugly, i heard your wife playing christian cd's and thought these people cant be serious, people like you make people like me not believe in GOD, YOU ARE DEAD WRONG. AS LONG AS I LIVE I WILL MAKE SURE I TELL PEOPLE ABOUT MY EXPERIENCE THERE AND I KNOW QUITE A FEW AND BUSINESS IS A WORD OF MOUTH YOU LEFT A HORRIBLE TASTE.
Best Auto Service in Nashville.
My mother is a Senior Citizen and a widow. She had me take her car to Firestone because the heater was not working and there was a puddle of oil/water under her car.
Firestone place called and said the head gasket was blown and probably a cracked head. They said they could not do a head gasket replacement but they could install a rebuilt engine. They quoted me $3,500.00+ labor.
I took the car to Antioch Auto and asked if they could replace a head gasket and inspect the head. I was quoted a very reasonable price. I sat in the waiting room for my wife to pick me up. While waiting the owner told me they had examined the car and the only thing they could find was a bad water pump.
Antioch Auto Center saved me over $3,000.00.
I will not be going to any Firestone store again. And I will be taking my autos to Antioch henceforthe.
WE'VE BEEN HAD!!!!!. We will not EVER use Antioch Auto Center again! We paid this shop over $400 on a Tuesday and on a Thursday the car was worse than ever. Took the car back and they wanted another $300.00 for the alternator. Now why would they fix everything else and not that when they had the car in there? Their response was we checked it when you were here on Tuesday it must have just happened? Bull! We are not only going to consult with the BetterBusinessB but we are also going to warn everyone to STAY AWAY!!! CON ARTIST AT WORK!
Very, Very Rude... Especially the "Owner".
I was looking for a good local shop to deal with a unique issue with my car... There was a short history I needed to provide to see if they would be able to service my car...
Long story short, the owner, "Rock" or "Rocky" had to be consulted.... I started explaining the situation, and found out they were going to be unable to help me... That's fine, they were honest about that. However, I apparently should not have asked any follow up questions because he acted as though I was wasting his time... All I wanted to know was if he could recommend anyone nearby...He could have thrown a friend in the industry some work.
"Rocky" never introduced himself when he was called out, acted as though I was a nuisance, and couldn't be bothered to answer one or two questions. I left feeling that what you see in the commercial is far from what these people really are.
Antioch Auto - A Trusted Mechanic. I've used Antioch Auto Center multiple times. In each case, they exceeded my expectations in every way. When contemplating what I expected to pay for the repairs, their quotes came in considerably cheaper than expected. In addition, an electrical problem was discovered which could have cost an arm and a leg to fix. Instead of pushing me into pursuing the repair, they simply alerted me to the problem and actually downplayed the need for me to have it fixed. How many times have you EVER had an auto repair center encourage you to pass on a repair? NEVER! If they were the sharks that some of the Christ-haters claim them to be, would they be passing up the opportunity to make a few extra bucks? I contend that, as the bible says, Christians will be persecuted for Christ's sake. The only negative reviews I read are from people who seemingly have a problem with all things Christian. It seems they resent the commercials where the owner states "if you need prayers or auto repairs..." Coming from South Florida, I was blown away that a business owner would be so bold in his faith. I wanted to give the company a shot for that fact alone...and they didn't disappoint. Any reasonable person realizes that parts are marked up slightly. If companies like this only counted on profit from labor to survive, they wouldn't be in business very long. Give it a rest. This is a dependable and trustworthy company. If you REALLY want to get ripped off, try some of the corporate auto repair centers. Antioch Auto Center is a refreshing change-of-pace from the ordinary.
Business with Honesty, Integrity, and a smile..
I have been going to Antioch Auto Center for years now. Rocky is a man's man, he will tell you exactly whats wrong with your vehicle and know that its the truth. Antioch Auto Center may be expensive on parts but they do not purchacse cheap parts. You pay for what you get a quality part and quality service. Things are run a little diffrently than many other repair shops, Antioch Auto Center is built on moral values.... Something that many businesses have forgotten in this day and time. Its built on integrity, and honesty.
And its owned by a man who isnt affraid to do what he ask's his newest employees to do. If you want someone to give you a generic part that will have you back in the shop in 4-6 months dont come to Antioch Auto Center. You will never find another business that looks after there customers the way Antioch Auto Center does!
They replaced the wires, plugs, and coil connectors for a parts total of $169? They were going to charge more but said that the company they buy the parts from was charging a ridiculous amount (over $100) so they dropped the price for me ($80 for the wires). The coil connectors went from over $90 to $70. Labor was another $85. I don't believe for a second that it cost them what they charged me for the parts. I give them 3 stars because they did call me and tell me the prices before doing the work. They gave me the option and I let them do it because I'm going out of town and do not have the time to do it myself.
Another pro: They found the problem and tightened all my belts and lubed up my sunroof tracks for $35. If I would have stopped there and done the tune-up myself, this would have been a 5 star review!
Wonderful service, wonderful price.
I have been taking both of my vehicles to Antioch Auto Center for 6 years now. I have always had wonderful service from them. When getting estimates from other places, Antioch Auto has always beat the price by a considerable margin. I have never had shoddy repairs from them. My van has a crazy design and the battery is located in a very inconvenient spot...3 other chains wanted to charge me $80 or more just to put a new battery in that I supplied. The price I paid at Antioch Auto wasn't even half of that amount.
For those who complain about their parts pricing, sure it may be cheaper to buy a part from eBay or elsewhere and install it yourself. But they are charging you what they are charged for the part. They cannot bargain shop around 20 different stores they way the individual has time to do. Also, they have to earn a living as well. Their labor charges are still way under what I've been quoted elsewhere. If you don't like their quote, then fix it yourself! I
n the 6 years I have been going there, they have never tried to push me into repairs I did not want. They always call and get my approval before doing the work. They have never come up with mysterious repairs that need to be done. In most cases, I already know what needs to be fixed and they have never come back to me quoting anything different.
And the poster talking about the oil change must be confused, because they do not do jiffy lube type service such as oil changes unless it is required as part of the repair service.
I love Antioch Auto and will never go anywhere else!
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