11960 Asheville Highway
Inman, SC 29349-1806
8/7/2011 8:32:52 AM
I went to Hardees this morning and a woman over the intercom asked me if I wanted a breakfast menu special. I replied, "Wait one second and No Thanks." The woman then asked through the intercom, "What was that?" To which I replied, "No thanks to the breakfast special and wait one second." My husband and I were looking at the menu to decide what we wanted to order. Another woman (had a different voice) asked me if I wanted the same breakfast menu special and I replied again "No thanks. Wait one second." This happened within the span of 1 minute and my husband was trying to tell me what he wanted to order. He preceded to tell me what he wanted and I repeated it back through the intercom.
When my husband and I drove around to the window to pay, the woman at the window repeated what we owed with a snarky smile on her face. I handed her my card and two coupons. Those coupons were the whole reason we went to the Hardees in the first place. She gave us the receipt and handed us the food.
When we got home we realized that the MEAN WOMAN did not give us a discount on the coupons and did not even have the DECENCY OF A NORMAL HUMAN BEING to give the coupons back to us at the window. Not only that but our tater tots were completely in crumbles.
I was not mad because I pity people like that woman who make minimum wage. She's most likely dissatisfied with her position in life as a drive thru attendant. She probably wishes that she had more power in life and it gives her some little satisfaction in life screwing people over by not scanning their coupons, not giving them the deals they deserve, and giving people the crumbled tater tots on the bottom of the rack. Either way, she should not be allowed to treat people badly because her life is shitty.
I called Hardees to get in touch with the manager. Instead, I got in touch with an employee telling me that the manager stepped out. An hour later I called again and let it ring until I heard the phone pick up. Followed by the phone picking up was this screeching sound which gave me the impression that someone had picked up the phone and stuck it to the microphone. I then spoke loudly into the phone and said "I am going to get in touch with corporate and report my visit." All of a sudden, someone spoke on the phone and said, "Hello. Is someone there?" I replied, "NO! I am going to get in touch with corporate. I am going to tell corporate about my visit this morning. GOODBYE."
As soon as I disconnected my phone, I took the receipt and scanned a copy of it. I also took pictures of my meal and I intend on sending these things to the corporate office. There is no way in hell I am going to eat my meal. I do not trust that the mean awful attendant did not do something to the food to affect its integrity! I do not think that people should be treated like this and I feel like this is definitely a step backwards since it is 2011. I say this because you hear about lawsuits happening all the time and people should be held to a higher standard even and especially if they are representing a franchise Fortune 500 company.
I feel it is a moral obligation to share my experience at this Hardees because this world should be a better place for every man, woman, and child who expects a quality breakfast.
Signatures of this fast-food breakfast and burger chain include Made from Scratch Biscuits and the Thickburger..
The first Hardee's opened as a walk-up burger restaurant in 1960 in Greenville, N.C. Today, the fast-food chain has locations across the United States and is spreading internationally. Big, beefy burgers--like the 1/3 pound Thickburger--are the stars, along with sides like fries, coleslaw, mashed potatoes and fried chicken. Breakfast offerings range from Made From Scratch Biscuits to Big Country Platters: biscuit, pancake, eggs, hash rounds and choice of bacon, ham or sausage.
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