Resorts >Carriage House Country Club
314 Pocono Manor Dr, Pocono Manor, PA | Directions 1834941.100102 -75.364992
Mon. - Sun. 24 Hours
THE WORST EXPERIENCE EVER!!!!! – Our reservations for two suites (12 people) were cancelled without our knowledge on the day we arrived.We recieved a missed call at 11:45 A.M on the day of check-in. We callled back, we were informed that our reservations were cancelled without a explanation. There was no empathy.They were very rude and nasty, especially the manager Don who had the nerve to put his hand in my face after waiting almost two hours to speak to him while he and the other manager Joyce was in a "meeting". DON called the police in leiu of explaining to us why our reservation were cancelled. For the recorded we did not cancel the reservations we were cancelled by the manager Joyce. After driving 5 hours and enjoying camelbeach for only 4 hours due to thunderstorms, we had to drive back wet, hungry and upset another 5 hours home. It was clear that this was racially driven.I really hope no one else has this experience. DO NOT STAY OR EVEN THINK ABOUT STAYING HERE!!!
Best Customer Service – I am responsible for a small group of military retirees that have been going to this resort for the last few years and although our numbers have grown Kathy the General Manager and her staff take the time to know each and every one of us. We have always enjoyed ourselves at this resort and will always be going back for many years to come. While you stay at this resort the indoor pool water is always warm and very clean and well maintained. This resort has a small breakfast spot that gives you more of a home cooked meal than just a breakfast spot.
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