Unprofessional work and poor customer service.
I have had body damage to my car once before and been to a professional body shop after my car was hit, the second time my car was hit I brought it to Don's Auto Body shop for service. The shop gave me a repair time of a few weeks, I rented a car for the time he provided and he completed my car weeks early. They was uncooperative about forms of payment. The work done to my car was slapshop, windows were left open so the inside of my car was full of dirt and pollen, the clear coat was spotty on the paint and all over all the windows and lights. Take your car to a professional chain, you will be better off.