Keystone Ford is the BEST dealership in Franklin County!
Recently purchased a 2011 Ford Fusion, exactly the car we wanted and the deal we wanted. All staff was very friendly and courteous. We will continue to deal there.
Agree entirely with Sara J. I had a terrific experience buying my F150. The sales staff worked exceptionally hard to get me what I wanted. They were completely up-front and honest in all dealings with them. HOWEVER, I would rather take my truck to a chop-shop than to take it to Keystone service. I wouldn't trust them with a little red wagon. They could not identify a bolt for a tailgate without me driving 35 miles each way for them to LOOK at it...even though there are dozens of trucks in their lot! I got the part from the parts store and put it on myself...all by my female self!
Initially, my husband and I were very happy with our Ford experience! They did what they could to get us in a car we love and they treated us well when we got it. However, since then we have had issues when servicing our vehicle and they try to treat me like an idiot because I'm a female! So here's my first tip Ford...don't assume someone doesn't know anything about cars because they are a WOMAN! My next issue came in when we were planning on trading in our vehicle for a newer one with better gas mileage. They told us when we purchased our first vehicle that after 1.5 years of on-time payments, you should be able to come back,trade in this vehicle for anything you want, get better payments and get financed no problem. However, when we did that, then they couldn't get us the best financing that they promised and our payments would have been even higher so we passed. So I guess my next tip is to be honest with your customers and stop trying to screw them over to make a sale because I guarantee we won't be back when we purchase our next vehicle.
I loved this dealership I got my new 2013 ford escape from them and was treated with respect.. They all helped me out and got me in my new car and I absolutely love it thanks keystone ford!
I bought a 2013 Mustang BOSS 302 from Keystone. The car does not come with a spare tire. I was not happy about that. It was going to cost me $500 for a spare. Keystone lowered the car price to cover that cost. I signed the papers. I love the car and recommend Keystone for a new car purchase. I also recommend them for service. My Ranger has been serviced there for several years.
great service. got exactly what i wanted for the price i wanted in a used vehicle. frank treated me fair and professionally. will be looking to dealing with them in the future.
I was in Keystone a week or so ago for my 10K check-up. I stopped in to make an appointment, I was sure I'd need one. Much to my surprise, I was told we'll do it now for you. A little wait, then I was on my way. I was treated very well. This is the 2nd new truck that I have purchased with them. I'm well pleased.
Great Experience...We leased a 2010 Ford Fusion 18 months ago, and decided it was time for an upgrade. We took the drive from Mcsherrystown and was greated by Kim Fox. She was great! My husband bought a 2009 Jeep Libery Sport and a week later, I purchased a 2013 Ford Focus. His sale went off without a hitch. Mine was a little more taxing on MY part because I couldn't decide which one I wanted! She got all the rebates together, and was able to get me into what I liked for a payment I was comfortable with. The whole process was smooth and uneventful. No problems. We will always recommend anyone that is looking to purchase a new or used car to Keystone Ford. A little out of our way, but well worth the trip! Our son will be needing a car soon, so we asked they keep an eye out for us...and I am sure they will!
Not bad. Good people . Professional, efficient, but rather busy you'll probably need to stay on top of them to make sure your parts are in, and they are scheduling you. 7 out of 10
New and Used car sales:
Horrible....all day long back and forth over a trade in. Went into evening hours, had to pick up wife and kids had me sit there for over an hour. Gave me the WORST possible trade in offer. Then told me my payments on a new focus would be over 300 dollars a month, then after 2 HARD INQUIRES on my credit, denied me. 2 months later called back and asked for the estimate they did on my vehchile , they refused to give it to me. SCREAMS CROOKS TO ME. I will never do business with keystone in the future, they were disrespectful, aggressive with sales they wouldn't give you a second to tell them what ya wanted, tried to sell me what I didn't want or need,They wanna put you in a car for a test drive so they can get your license and run a credit check without your permission(handing over your license is technically permission) asked to make copy of Military ID which is illegal. When I told them I was more interested in a used car, rolled thier eyes and truged me out to used car lot, wouldn't give me prices on used cars, lied to me....I guess they think their customers are stupid. Unless you got cash money, or some outstanding credit , dont mess with these jokers. Even then Id be careful, because at that point they salivate like rabid dogs and they will try to hustle the best deal FOR THEM from you. They have this shady process where a "sales associate " will talk to you, then sales associate goes into this office where the supervisors are, and they talk with a "finance " person, and they all sit in thier in secret and discuss the sale they are trying to make to you, pretty much the sales person becomes the messenger boy, and the supervisor wants to act like hes the godfather and acts untouchable. Thier is an air of intimidation , they wanna send out additional "representatives " to talk to you, and then will turn you back over to the sales person. What a shady way to do business. TRUST ME THEY ARENT THERE TO GIVE YOU A GOOD DEAL....Also told them to stop contacting me, got emails from the sales rep, had to spam them, then got a Christmas card from the salesperson....threw it in the trash. Now i get this " rate our business" Maybe now they will stop trying to contact me and will realize i ant nothing to do with them, I will travel to Carlise Ford when im ready to do business....Keystone Ford Claims to be an active community leader , but the "community" they claim to support and do business with, they wouldn't sell a used car to.....So in conclusion Keystone Ford can Kiss My ASSss
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