Palmyra >Cinderella Shoppe
AVOID AT ALL COSTS! I went to the store 26Jan13 and had an appointment at 12:30pm. I arrived promptly and should have known right away things were going to be bad. After filling out a form which asked questions that were completely irrevelant to trying on wedding dresses (if i had an engagement ring, where my venue was, what time it was, if I was getting help paying for my dress) she finally came over at 1:15pm. I told her that I wasn't really sure what type of dress I was looking for because I had just started looking. She gave us this "schpiel" about how she had been doing this for so long and that she had over 1300 dresses in the store, i was SURE to find my dress. After putting the plastic gloves on (weird) I quickly found that only about 20 dresses were in my size most of which went out with the 80's. I picked the best of what I could find and proceeded to try on the dresses. I was not happy with any of the dresses and by the 5th dress the lady was clearly getting VERY annoyed. I tried on one last dress that was pretty but not THE dress and I told her that. She then SNAPPED! She told my mother and bridemaids that they were nit-picking everything I wanted and then looked at them and said that the real reason why I wasn't able to find a dress was becase I was not emotionally ready for the commitment of marriage and therefore was not able to commit to a dress. She then proceeded to compare me to her previous customer and started bashing her as well! saying that she was marrying a drunk because her family liked him...yada yada yada. We were all completely in shock and I was in tears. I have never been so offended in my entire life. We QUICKLY left and were appauled! I should have known not to go with all the bad reviews but was giving her the benefit of the doubt. I was also encouraged when I made an appointment and the lady on the phone (her) told me the store was under new management and they were holding a huge sale. Sadly, they aren't under new management and if you call jacking your prices up 80% and then giving an 80% discount a "sale" (I was also told that the sale was only for your first fitting session). In a nut shell....The dresses are HEDIOUS and well outdated. All tags are taken out of the dresses and she makes up designer names or tells you she makes them in the back. She will pressure you to death to buy a dress and things will get VERY ugly VERY fast if she doesn't think your going to buy. The dress prices jacked up so she can offer you a "great deal" Its awful, spare yourself the trouble and emotional harrassment and go somewhere else
DO NOT WASTE YOUR TIME!.
I had never heard of the shop before and didn't read any reviews prior to my visit, so I was shocked when I was treated so poorly.
I went to this shop looking for a wedding dress because it was close to my fiance's home. I scheduled an appointment and took my future mother-in-law with me because I knew that she would be honest. The owner asked me what type of dresses I had tried on, what type of dress I liked, and how much the dresses cost.
She brought dresses to me that she felt would best suite me. I was not allowed to look at the inventory to see if there was something that I liked. The dresses were horrible. When I would tell her why I didn't like a specific dress, she would get very defensive and would have a rude comment, such as I do not know what looks best or that I'm going to look like I'm standing in a hole because I'm short.
She finally brought me a dress that overall was pretty but it had tulle on the one side that I thought was ugly. She said that she could get rid of the tulle, so she pinned the dress so that I could see how it looked without the tulle. I thought the dress looked very pretty but I wasn't ready to make a decision that day.
I had already told her that I had just started looking for a dress, so I told her that I wanted to look at a few other shops before making my decision. She responeded that I was going to walk out the door without "my wedding dress" and that I would be back and she would charge me double the price.
Needless to say, I walked out of the door without the dress and I never went back. Do not waste your time! No one deserves to be treated this way.
RUDE, RUDE, RUDE - DO YOURSELF A FAVAOR - GO ELSEWHERE!. Oh my, rude is putting it mildy -- i took my neice here today, specifically stated she was here to try on dresses, not sure what she was looking for or the style etc. Nothing spectacular wow'd us, however there was one that was just "OK". After explaining that we were just looking she actually used a profanity and told us we wated her time. We were there one hour and nobody else came in while we were there and I feel as though she actually wasted MY time. After I told her she was rude and unprofessional we got up to leave and she used another profanity and told me we weren't moving fast enough out of her store -- I hope she finds herself poor and destitute and in a deplorable nursing home so she can be treated in the same fashion - she needs to be treated as horrible as she treats people who make the mistake of going to this store.
Do not trust the web page. Since their web page states, GOWNS FOR BRIDAL, MAIDS, FLOWER GIRLS, MOTHERS, PROM, EVENING WEAR AND PAGEANT ARE AVAILABLE, my daughter and I drove out this afternoon to look at their prom dresses. The salesperson told us they did not have prom dresses because the girls ruined the dresses and she didn't like them trying on the dresses to see how they looked. Gee, I thought that was the whole point of going searching for a dress, you try it on to see if the style if right for you. I advised her to update their webpage and she told me it was updated. I guess they must have some secret webpate that they update as the one for the public is certainly not updated. Save yourself a trip, they obviously want to disagree with you even when you are right.
rude and insulting. I have never been so rudely treated. I was not even acknowledged when I came in for my pre-scheduled appointment. The only help I asked for (to pull a trumpet style dress because I could not find one) was ignored. When I said I was not ready to purchase a dress that day (I was asked if I wanted to "make a deal" twice already), I was told that I could leave and not come back. Do not go here. It is more like a used car lot than a wedding shoppe.
I went there today, and granted, I only had 30 minutes to look before the shop closed. I really just wanted to quickly browse to see the selection, and then come back if I saw anything I liked. Well, the older woman there took 15 of those minutes to ask me personal questions (how many dresses I've already tried on, how much they cost, etc.) and then show me horrendous dresses she thought I would like, based on what I wore to the shop. I was then allowed to peruse the racks, but since I was in a rush, and not really looking for THE ONE just yet, I wasn't pulling anything out to try on. I just wanted to get a feel for what they had in stock.
Right in front of me, she tells my mom that she doesn't think I'm going to find a dress I'd like this way, and that I should really take my time to look at each gown. I know what I want, and it was none of what they had. She said other things to belittle me, as if what I wanted didn't matter. I said I might possibly come back to check out one other room of dresses, but she pretty much told me that I was incapable of doing this unless my mom could meet me to help me make a decision. I am very able to pick my own dress, thank you.
Service was terrible, organization was the worst! She said dresses were pretty much just thrown on any rack after being tried on. There were no sections for formal/informal, or sections for long-sleeved, trains, etc.
This place is a train wreck, and quite honestly, I don't feel like wasting my time to be hounded by someone who has no clue how to run a business... even if the perfect dress is in that mess somewhere.
UNPROFESSIONAL MANIPULATIVE DECEIVER.
Wedding dress shops are not places we frequent often and this is one place you will NEVER want to step into again if you've been here. Use my experience as your guide and go elsewhere like COCOA COUTURE in Hershey. Here ( or other bridal shops) they will treat you as a customer looking for a special occasion dress and help you with care and respect. I went to the Cinderella shop and told the woman I was just starting my search for a dress. She then insisted I had to try on the dresses she had because I would be hard to fit and she was buying up the inventory from other bridal shops that were closing due to the economy. After trying on the dresses the one that was a possibility she said would "go quickly" and I should buy it now. When I told her I wanted to bring a friend for another opinion she told me to just take it and show them and bring it back for the needed alterations if I wanted it. When I went back to exchange it she refused to allow me to do that saying it was on "sale" and that meant I could not return it. When I told her I was stepping outside to call VISA (signs in the store say you can not have cell phones on because of her electonics) and talk to the disputes dept she brought the dress out and threw it on the ground. It was then I realized we were not dealing with sanity and left. I have since learned that many people in the area know this is a bitter old woman hanging on to a business that she does not need financially so treating customers with disdain seems to be the reason she persists.
GO ELSEWHERE, you deserve it!
THIS SHOP WILL TAKE DAYS OFF YOUR LIFE. DO NOT GO TO THIS HORRIBLE PLACE! THEY ARE SOOOOOOO IGNORANT AND RUDE... THEY ARE SHADY CRIMINALS THAT SHOULD BE SHUT DOWN.
Let me start by saying that I am a 31 year old working professional, and I was looking for a wedding dress. (Directed to the greentea09, who claims that everyone that posted reviews were ”little girls looking prom dresses”)
I am the type of person that always willing to give someone the benefit of the doubt. However, I SHOULD have listened to the numerous reviews stating how terrible this shop is. I was in the area and decided to stop in to look for some dresses. The owner seemed gracious enough, when my mother and I came into the store. She asked me the standard questions as all the other bridal boutiques. She so boldly stated that she had the perfect dresses in mind for me. She boasted about how the store serviced 8 states and has been in business for over 40 years (which judging from the décor- I would have to agree with her) and how they have over 2000 dresses, all the while, bad mouthing other shops in the area. She told us to look through the dresses in her stock room. After perusing through half of the dresses (most of which were hideous and out dated) She stated “You won’t find what you are looking for in there, I have your dresses” She only pulled 2 dresses. I tried the first one- eh, not my cup of tea. The second one, was a little better, however it was a beige color, not ivory, beige. I asked if it came into another color and she told me that if I got any other color- I would look yellow! Seriously? Then, she told me that “THIS WAS THE ONE- I can see it in your eyes” at which point I knew she was completely delusional. She immediately brought out a veil and swooped in for the hard sale “If you buy it right now, you can have it for $900, if you come back it will be $1500”, the red flags started to go off at this point.
I discussed the dress and the exit strategy with my mother (in another language) She rudely asked- What are you saying? I said, “We are discussing the dress?” She said “Oh, I’ll give you a minute”. (gee- thanks) I then asked to see a mermaid style dress, she rudely said, “Why do you want to see a mermaid? You have nohips or butt, you will not look good, it would look terrible on you, you need curves.” As my mother and I were walking out, she snidely waved and said ‘Happy shopping!” I retorted “Thanks I will, thanks for trying though, I would have never found my dress here anyway- good luck.” No bride, should ever be subjected to that kind of treatment, and had I found my dress there- I would have not given her the business. From the other reviews, she did ME a favor. It seems that the headache continues after the purchase! Ironically- it was the only small neighborhood shop I went too and it had by far the worst customer service and I have been to numerous shops in Manhattan and Philadelphia and have NEVER been treated in this manner! Clearly, she has zero business sense nor social skills. This shop is a complete disgrace to the wedding industry!
It’s a shame too-considering I had a $5000 budget, now that’s a lot of prom dresses!!
Cinderella Shoppe, indeed, more like the Evil Stepmother Shoppe!
SCAM OUT OF MONEY.
I went to the Cinderella Shoppe to get a prom dress a few years ago. I found a gorgeous dress, that I purchased and ordered. I was measured, and they created an order for me dress.
When I came back to get alterations done, the dress was suddenly much too long and large for me (I'm a very tall girl, so for a dress to be too long for me is unusual). So my mother paid $125 to have everything fixed, but we were upset because the dress I ordered had fit me perfectly.
When I came back for the next fitting, the dress was magically much too short. The owner kept trying to convince me that the dress was meant to be ballet length, when it should have been a full length gown.
I insisted on having it full length, the way I ordered it.
She acted like I was just being difficult, but she could do me the favor of putting more length on it for another $125. My mother was fuming and said, that it would be impossible to add more length to a tool prom dress, and that my father was an attorney, and we were going to sue.
Then, it turned out, she had pinned up the skirt, not really done any alterations, and that it was simply a scam to charge us more money.
Do not trust this woman. She is deceitful and a scam artist, not to mention crazy.
I also find it very interesting that all of the 5 star reviews use the exact same style of writing and language.
I might believe someone gave this store 2 or maybe 3 stars...but 5? that is the shop owner attempting to fix all the horrible reviews she got on her.
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