Horrible company, AVOID.
Don't even think about getting your full security deposit back. I have heard about how horrible the Apartment Store is with security deposits so I hired professional cleaners to avoid the trouble. I had an efficiency so the cost wasn't high. But since they couldn't take any money for the cleanliness they decided they'll take money for a supposed to the walls due to poster putty. Here's the thing, before I moved out they had come and repainted my walls. They decided to not repaint one of the walls because it was inconvenient at the time. When they came to repaint my walls I took down all my posters, all of which I used the same poster putty for. They repainted all but one of the walls without charging me ANYTHING. They didn't say it was damaged or that it cost them a lot of "extra" work and repairing. And now they charged me for a damage fee' When I talked to a staff member he just repeated that the workers said it took extra work the workers said, the workers said. He kept repeating himself and avoided telling me why I wasn't charged before and now I am. Apparently this time in particular it too "extra" work. They had to repaint the walls because it's not like they would have otherwise repainted it anyway.
Also worth mentioning is how they totally ignored my request for them to look at the damages before I moved out. They said they would get back to me but never did. When I went to the office for the request they kept on saying they would be too busy because everyone was moving out and they had to do damage checks. I was requesting that they saw me BEFORE this rush. Why did they not get back to me' Because they obviously take my money because after they do the "repair" the evidence is lost and they already "spent" the money to do it.
And they don't necessarily hire the best people to do maintenance. I had to get my carpet replaced and the company they worked with were horrible. They the door to my lock and claimed that they reported it to the Apartment Store. Well I come back from winter break it is was broken. So someone could have robbed me during those 3 weeks. Lucky for them everything was fine but that's so irresponsible. It took the company they worked with THREE times before they realized that I wasn't about to put ALL my furniture in the hallway, bathroom and kitchen so they could replace my carpet. Mind you the kitchen leads to the hallway. Putting all my furniture in there would block them from coming in and me going out. My bathroom could barely fit a dresser in there. I was leaving for winter break...and they want me to put everything I can't fit in my bathroom and kitchen in the hallway'' I had called the Apartment Store to explain the situation after the first time and they said they would talk with the company. The 2nd time they come in pissed off that we didn't move the furniture again and leave. It wasn't until the 3rd time that they found people willing to help us move the furniture the day they came so we wouldn't have to risk putting our stuff out there while I was gone.
Don't rent from this company. My friends and I have all concluded it isn't worth your time.
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