they righted the ship. New owner Shawn makes sure customers are taken care of.. give them a try you will be happy you did.
terrible customer srvice...lied to several times. I just wanted to say thanks... Thanks for lying to me about when I would have the part I ordered from you (order#1892013). I ordered this on Monday morning the 11th over the phone with one of your salesman with the understanding part would arrive on Thursday the 14th. I called customer service yesterday the 13th to get a tracking number on my part, guy on the phone said no tracking number was available but part was shipping today and would be in on Friday the 15th. O.k. not what you told me before but still in before I leave town. I call today to get a tracking number from customer service and again get the run around, first I'm told it has shipped and it will be three business days which will not work and was not what I agreed on at point of sale. Then when I asked to cancel the order, i was told it was “being loaded on the truck". Needless to say I am very disappointed in your customer service and will be returning the part as soon as I'm back in town, furthermore I will dispute you Credit Card Charge with my CC company until a full credit is issued against my card being that you failed to deliver the ordered item in the agreed upon time.
POOR customer service. 3 items were ordered, 2 in stock & 1 on backorder. The back ordered item was their own sliders pants that I was told would arrive within 1 week @ their factory. 4 weeks later & i'm still being told 1 week away. They refuse to ship the in-stock items separately without tacking on an additional shipping charge. Re-freakin-diculous.
Horrible Customer Server Through the Website. Just a warning to other online customers...I placed an order for 2 items with expected shipping within 7-10 days. Three weeks later neither item had shipped, even though one was in stock in the warehouse. Each time I called to customer service, they gave me a new date that I should receive the items. The third time I just canceled my order. To make a long story short, I am very displeased with their service. DO NOT RECOMMEND!
The salesperson was extremely knowledgeable about the bikes, listened to what I had to say and got me the best bike for what I needed. I had a different idea when I came in, but thankfully they asked me enough questions to get me to the best bike.
I recommend them highly to anyone who reads this, and to my friends.
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