Mantra an Aveda Concept Spa Salon

04/29/09

TERRIBLE OWNERSHIP AND CUSTOMER SERVICE

by lalala09 at Citysearch

It wasn't until this experience that I ever thought I would have to sign up to write a review.

I am helping my sister plan her wedding and in doing so, needed to book a place for hair and make up. I contacted Mantra to book a date for the wedding and a date for the trial. After a couple of follow up calls, I received a call back saying that they could do it and to call back with the trial date and time. When I did so 4 days later, I was informed that they booked the date to someone else. I then discussed my disappointment with how this incident was handled and was told that I had over a month to find someone different and what was the problem. When I asked to speak to the manager, VERONICA stated that she was (and also the owner). I then told her that I thought she was being rude and she said the same about me and hung up the phone.

I contacted Aveda to file a formal complaint and was instructed that Mantra was not a "Concept Salon" but only a salon that sold partial Aveda products. I would NEVER recommend this salon. I have read other reviews from other sites about this salon and should have known better after what I had read. This salon, in no shape or form, represents what Aveda stands for. You would be foolish to trust your business with them.

• Cons: Customer Service, Not an Aveda Salon (misrepresentation)

08/17/08

Great Salon

by eggshell115 at Citysearch

I have been getting my haircut from the owner for two years (no colour) and have loved every cut. My recent cut (July 5th 2008) is so good that even after 6 weeks it still looks great - even without styling product or blowdrying. After a busy day, I looked forward to the essential oil scalp and shoulder massage, tea was offered, and a hand massage. I am sorry that the other stylists did not perform or offer these services for their own clients. I will continue to give my hair business to Mantra. Welcome and good luck Ms. V - I look forward to meeting you.

• Cons: Parking

08/07/08

Under New Ownership!!

by workinghardhardlyworking at Citysearch

Under New Ownership, so please disregard the previous negative comments. As of August 11th 2008 there is a new owner. Please give Mantra salon another try. We asked city search to start new with proof of new ownership and they refused. Our master stylist has had over 10yrs experience in the industry with training from New York to Los Angeles. Vidal Sassoon, Bumble & Bumble, Toni & Guy, Paul Mitchell...just to name a few. Looking forward to a new start!

• Pros: New Owner
• Cons: new owner still learing the ins & outs of the new space