Perth >Auto Dealers > Browns Ford Mercury Inc
4419 State Hwy 30, Amsterdam, NY | Directions 1201043.002547 -74.190326
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Service Department specializes in ripping off customers – Took my car to their Johnstown store for repair. After telling the service manager what I needed looked at and done, they took the car in called me back told me what was wrong with it I told them to replace the needed parts.Had to take the car back to them a few more times to replace covers that they didn't put back on the car. after getting the car home and inspecting their work. I found that I was charged for parts that were not installed,engine compartment filthy,fender and bumper cover all scratched and covered with grease. Called them back up showed them what I had found they agreed to fix it at no additional charge and they did. They also apologized and offered me free oil changes. After further inspection after I got the car back It is my opinion that some of the parts that they replaced weren't bad but possibly damaged by their mechanic during repair, like partially broken pipe on my heater core that they told me that it was clogged, heater core was fine. If they ripped me off how many more people have they done this to? I would not have them work on my bicycle or buy any thing form them. Further more I don't recommend them.
Service Department Specializes in Comedy of Errors – My wife made arrangment to have 2 studded snow tires installed on my Ford Focus. They said the tires were in stock and she made an appointment for 9:00 AM Saturday 2 weeks from the date of her call.
When I arrived and explained to the service writer that I had a 9:00 appointment to have 2 snow tires installed he seemed confused as if an appointment was never made.
He stated that the cofusion was because the tires were in stock and there was no order placed for them. This made no sense to me but I pressed on. He then stated that the stud gun was in their Johnstown store and I would have to wait a while. When pressed for the meaning of a while, he said 1.5 hours.
Around 10:15 the car was brought into the shop. After 45 minutes elapsed I looked in the window of the garage to find all 4 tires off of my vehicle on the floor of the garage in bags. I then asked if they were installing just 2 tires. His look of constenation told me that the answer was 4.
He stated it would be a while longer to remount the old tires and put them back on the rear. (I Wondering who puts studed tires on the non drive wheels, but did not ask, thinking it was better to leave well enough alone). I simply said "please put the 2 best tires on the rear and put the other 2 in the trunk".
Finally around noon the car was done and I paid the bill with a credit card and left. Upon arriving home I found a charge on the bill for a disposal fee for tires I did not dispose of.
My wife called questioning the charge, they stated I would have to go back to issue a credit to my card. My wife told the service writer we would not be back when we departed. I Guess she was wrong. But after the credit is issued it will be the last time going into this dealership for anything......
apportunist service department – At anytime that I used to bring my new car for oil change.
2 to 3 days later I noticed something wrong with the car.Many time things were not under warentee.
For example engine service light would come on.
Or terrable smell as if burning flesh. Or Alignment was off. excetra.
When I stopped bring car in to the shop, and had the last repair done by a local unafiliated with ford shop.
I have driven for over 70,000 miles with no more mayor problem.
I will never buy a tricycle from Browns ford ever again.
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