Long Beach Vacuum

Doesn't Recommend

SPROUT

Joined 3 years ago

Liars and Poor Business Ethics...Bad Items. I bought my vacuum here less than a year ago - as I had just moved to the neighborhood (hence, I paid a little extra to buy it close by). Since that time, it has been in and out of the store 3 or 4 times for all kinds of problems.

Finally, I demanded that they return my money (these guys know me as they have seen me so much) and they claimed that they never sold me the vacuum because they don't carry the serial number AND if they did sell it they would have sold it for $120 - i bought it for $350 from there - they told me to go find the receipt.

These guys put the vacuum together for me and took it out to my car - i've seen the same guy EVERY time I have been in there!

They said that I abuse the vacuum (I live in a one bedroom condo, not much to vacuum) and that is why it always breaks. They only had it one of the times that I got it fixed there in the system.

Then the guy said that he would give me a $70 credit towards another vacuum that I should buy from him. I've spent more than that fixing this thing...

They are a huge joke and don't take responsibility for their faulty products. I was told not to go to to this place before, but did anyway - what a huge mistake!

Doesn't Recommend

MiloszB

Joined 4 years ago

Horrible Epirance Bad Business Ethics. I bought a vacuum cleaner. Arrived damaged and was not what I wanted. Returned it was told I will be charged a restocking fee of 25%. I never received my invoice, even though I asked for it at least 10 times and gave Mike (owner) my email address at least 6 times. I spoke with Mike and Rich (he did the sale) neither one of them ever mentioned anything about a restocking fee. One of the packages I sent back some how got lost (still trying to figure that one out). Overall a very unpleasant experience. Horrible customer service, rude and disrespectful. What I told my i will be calling my attorney he laughed as if he did not believe me. I'm waiting for my attorney to call me now Mike. You will soon be hearing form him.