Andover >Women's Clothing > Cristina's Bridal
5 Main St, Andover, MA | Directions 0181042.656459 -71.140778
Now that my best friend has picked up her wedding dress, I can tell you all about my horrific experience with Cristina's. The bride and 3 out of her 4 bridesmaids ordered our dresses from here. We all had to call in our orders since we live out of town. Our bride had to call multiple times to set up a list even allowing all her bridesmaids to place our orders (apparently the first time it was set up wasn't enough.) Then we all ordered different styles dresses in the same color. My dress came with a belt, that we were told only came in fuchsia (the dress was sunset/orange colored.) Because of this, the Maid of Honor ordered her belt in the same color as mine to match.When my dress came in the dress came in with the same color as the belt...orange! When I called to get a new belt they blamed the bride and me for not specifying a different colored belt. According to Cristina (yes, I spoke with both the manager and the owner.) It was my responsibility to tell them I wanted a pink belt. Since the belt was the same material as the dress, they don't have to ask me what color I want. When I told them that they should be the experts in their field and should ask me what color belt I wanted, their response was that they are not "mind readers." If you're confused, you now understand how I felt. To make a long story short, after fighting with both the manager and Cristina, they made me pay another $25 for the material they had to order to make my new belt. They thought they were doing me a favor by making the new belt for me. Sorry Cristina, this is not a favor when you messed up in the first place. Mind you, the bridal party had already spent a few thousand dollars there and all Cristina needed to do to rectify the situation was pay the $25 for the belt. Apparently her pride got in the way, which is why I am writing this disgusting review. Good luck to anyone using this salon! If you want a stress-free, hassle-free bridal salon please go elsewhere!!!!! Cristina, I have some advice for you...the next time a customer tells you $25 will make them a happy customer, take her advice and pay the $25 yourself. It will help you avoid terrible reviews like this one. A stress-free bride is a happy customer....you missed the mark on this bridal party for sure! This salon is definitely trying to squeeze every penny out of you. If they actually cared about their customers they would've happily paid the $25 for their mistake, AND apologized for their mistake. Instead, I got the blame for the mistake and they painted themselves as doing me a favor a making the new belt. Manipulative and disgusting!!! BRIDES BEWARE!!!! FIND A DIFFERENT SALON!!!!
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