Nubest Salon & Spa

Fabulous Haircut; Owner Yells at Assistant in front of me. Nubest is a beautiful Salon. Most of the staff are nice. I have found one of the front desk people to be rather rude. I have gotten about 4 haircuts by the owner Michael. Michael is FABULOUS at cutting my hair. One of the top 3 people who has ever cut my hair in my lifetime.

However, he is engaged in constant conversation with employees who stop by to greet and kiss him, and little focus on me the customer.

My last haircut was a miserable experience. He started to yell at his assistant and chewed her out repeatedly during my haircut. I was mortified and horrified at his humiliating his assistant in public.

I felt helpless to do anything. I made the assistant feel worse by asking if she was okay when Michael was out of earshot. HE spends a lot of time speaking to everyone BUT me, the customer-Junior staff stop by and hug and kiss him throughout my haircut.,every time.

The only reason I am going back ,at least for one more haircut, is because he cuts my hair so beautifully.Despite his constant conversing with others, which is rude to me, his customer, he never lost focus on my Hair or Haircut, which was fabulous. I have been using him for under a year,and he is one his 3rd assistant in this time. Please , Nubest, if you are readin this, can you speak to Michael? I drive quite a distance to have him cut my hair because he is THAT good ,but it is a miserable experience watching someone else humiliated and berated in front of me. Surely he can pull aside the assistant and privately tell her anything he needs to out of earshot of the customer.…

Best Salon, Hands Down!. I just recently started going to NuBest Salon and I couldn't be more satisfied with the services. I've been getting so many compliments on my hair ever since I got it done by Jamie Mazzei. They also have eyebrow threading and I wouldn't go back to waxing or to anyone else ever again! I HIGHLY recommend this place!…

In response to maria1234567. In response to maria1234567's review: While it is unfortunate that you were not satisfied with your recent visit to nuBest, we feel that your review depicts us in an unfair manner. Although it is indeed not our policy to refund clients, after receiving your email and phone call, we offered you a Gift Certificate for a dollar amount of $65 that could be redeemed for any of our salon and spa services, not to mention our expansive selection of haircare, skincare, and makeup tools and products. We have attempted to rectify this situation to the best of our ability without violating our policy, which has been in place since nuBest's inception nearly 40 years ago. Thank you.…

Horrible. Brought pictures with me to show stylist what I wanted. My hair was all one length after waiting a year to cut. Stylist ignored everything I said, told me to LET HIM DO WHAT HE DOES. Well, he lopped off the front of my hair, BURNED my hair when drying it and when I got home, I was in tears. I couldnt put a comb thru the burned hair. The front of my hair stuck up like a rooster. This, after waiting a year for the haircut of my dreams. My son gave me a gift cert to Nubest for Christmas. What a waste of money that was.

I wrote them a letter which went unanswered. I emailed their PR person, who passed along a message to the manager. She asked me to call. After I told her that I was not satisfied, she said that they would not refund the $65 I paid for just the haircut portion of the bill. I spent $100 there but only asked to be refunded for haircut. She refused, said its not their policy.

Beware. They DO NOT stand behind their product. There is no customer satisfaction. What you see is what you get, no remorse, they dont care.

I WILL NEVER SET FOOT IN A PLACE LIKE THIS AGAIN for as long as I live.…