This company has been in business since 1949, and is an extremely reputable..
The previous review is incorrect. The lady was given her money back, and the driver was reprimanded for his actions. It is unfortunate that she had a bad experience with us, but it was corrected.
We always strive to provide the best customer service. We also ask that if anyone has a problem that they contact our office to seek assistance.
Scammed by this company.
I used Lostra Brothers for towing from Carlin, Nevada, to Reno, Nevada, after our car was stuck in the desert. The driver told me that the total charge was $1400. Halfway to Reno, he told me that the company only took $1100 maximum on a credit card and the other $300 would have to be in cash. He helpfully drove me, my husband, and our four-month-old baby to an ATM before dropping our car at the dealership. I called the company the next day--they said their receipt showed $1100 and needed my paperwork faxed over to prove the extra $300. I faxed it over within two hours, and waited. Since it was the weekend, I waited for them to call me back on Monday. On Monday, the owner was out. On Tuesday, I called, and the owner said the fax machine had broken down. I was asked to refax, but the owner said he wasn't sure who to believe. I am so angry. Why would I lie about this? He even told me, FINE--go ahead and call the police.