Elko >Automotive Sales & Services > Lostra Bros Towing & Wreck Recovery
5400 Idaho St, Elko, NV | Directions 8980140.875091 -115.721846
24 Hours Emergency
This company has been in business since 1949, and is an extremely reputable. – The previous review is incorrect. The lady was given her money back, and the driver was reprimanded for his actions. It is unfortunate that she had a bad experience with us, but it was corrected.
We always strive to provide the best customer service. We also ask that if anyone has a problem that they contact our office to seek assistance.
Scammed by this company – I used Lostra Brothers for towing from Carlin, Nevada, to Reno, Nevada, after our car was stuck in the desert. The driver told me that the total charge was $1400. Halfway to Reno, he told me that the company only took $1100 maximum on a credit card and the other $300 would have to be in cash. He helpfully drove me, my husband, and our four-month-old baby to an ATM before dropping our car at the dealership. I called the company the next day--they said their receipt showed $1100 and needed my paperwork faxed over to prove the extra $300. I faxed it over within two hours, and waited. Since it was the weekend, I waited for them to call me back on Monday. On Monday, the owner was out. On Tuesday, I called, and the owner said the fax machine had broken down. I was asked to refax, but the owner said he wasn't sure who to believe. I am so angry. Why would I lie about this? He even told me, FINE--go ahead and call the police.
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