I highly recommend this place as a good place to store your stuff. I have been using Carson Valley/Tahoe Self storage since 2000, and would still be there if my company had not transferred me out of state. I just want to say many thanks to a job well done.
Poor Service Loses Customers.
Carson Valley Self Storage just decided to add several layers of complexity to sign-in to make payments.
They did this without notifying long-term customers or apparently training staff, who were clueless.
I called at 3 PM the day before payment was due, identified myself and Judy gave a different storage unit designation. She said she did not know the required Gate Code, saying it was handled by a different company, and Michelle would be in tomorrow. In other words, just call back later because I can't or won't help you.
After much discussion to take payment, she offered to take my credit card number. I told her I would go get it and asked her to hold.
When I got back to the phone in less than two minutes, it had been disconnected.
I called back and got Julie, who did not identify herself, said the call had been transferred to her and disconnected. She made no apology. When I told her I did not appreciate being disconnected, instead of apologizing, she began to argue it was for security. When I told her I had just been trying to make the payment, she said she did not appreciate me yelling at her.
(I was not yelling.)
When I asked for the supervisor or would terminate Carson Valley Tahoe Self Storage, she hung up.
(I was yelling by then.)
Tomorrow I will call and ask to speak with the owner to let him/her know how poorly his staff is handling long-term customer relationships, driving business away. Who pays their salaries for poor service?
If I do not get satisfaction after paying thousands to this company, it is adios, hasta la vista.
Life is too short for incompetent, non-existant or rude customer service...
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Carson Valley Tahoe Self Storage on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.