Sam J.

Joined 6 months ago

I highly recommend this place as a good place to store your stuff. I have been using Carson Valley/Tahoe Self storage since 2000, and would still be there if my company had not transferred me out of state. I just want to say many thanks to a job well done.

Doesn't Recommend

richcash

Joined 2 years ago

Poor Service Loses Customers. Carson Valley Self Storage just decided to add several layers of complexity to sign-in to make payments.

They did this without notifying long-term customers or apparently training staff, who were clueless.

I called at 3 PM the day before payment was due, identified myself and Judy gave a different storage unit designation. She said she did not know the required Gate Code, saying it was handled by a different company, and Michelle would be in tomorrow. In other words, just call back later because I can't or won't help you.

After much discussion to take payment, she offered to take my credit card number. I told her I would go get it and asked her to hold.

When I got back to the phone in less than two minutes, it had been disconnected.

I called back and got Julie, who did not identify herself, said the call had been transferred to her and disconnected. She made no apology. When I told her I did not appreciate being disconnected, instead of apologizing, she began to argue it was for security. When I told her I had just been trying to make the payment, she said she did not appreciate me yelling at her.

(I was not yelling.)

When I asked for the supervisor or would terminate Carson Valley Tahoe Self Storage, she hung up.

(I was yelling by then.)

Tomorrow I will call and ask to speak with the owner to let him/her know how poorly his staff is handling long-term customer relationships, driving business away. Who pays their salaries for poor service?

If I do not get satisfaction after paying thousands to this company, it is adios, hasta la vista.

Life is too short for incompetent, non-existant or rude customer service...