Tamara just went over the changes in our homeowner's insurance plan. She did such a wonderful job explaining the problems and the solutions and what had to happen to make it work. I feel so lucky to have someone so caring and thorough helping me. I bet it's unusual for you to have a client rave after their rates increased a little. However, Tamara helped me understand the rationale for the changes and I am satisfied that you were effective at keeping the rates lower than they could have been.
Tamara told me about the hard work that you did fighting for a low-cost and effective solution for us over the last month. I feel so good to have you as my agent after hearing about your persistent efforts. When you could have been pursuing new customers to grow your business, you were attending to some difficult needs of an existing customer with an unusual situation. How refreshing!