Villa's Bridal Gallery

08/15/09

Do Not EVER Buy Anthing from Villa Bridal

by irene1983

I recently bought shoes from Villa Bridal, which I never would have done had I checked online reviews. I was nervous about buying shoes that I could not try on (they don't keep a stock of sizes), but after confirming several times with the sales lady that I could return the shoes if they did not fit correctly (as long as I paid the return shipping fee), I bought them. Unfortunately they did not fit correctly, and when I tried to return them the sales lady told me the owner said no. Even if I paid to ship them back, which we talked repeatedly about, she would now not let me return them. In short, she is a liar. Is losing customers really worth not returning the shoes?! She doesn't even have to pay to ship them back! I am considering filing a dispute with Visa and not paying the bill. I have no idea how this woman stays in business.

• Pros: absolutely nothing
• Cons: liars

07/03/09

HORRIBLE!

by ali020

HOW DO I STRESS THIS ENOUGH? WORST EXPERIENCE EVER!

I went to Villa's with the bride and another bridesmaid. We decided on a dress for all of the bridesmaids to wear, and ordered it. This was back in November 2008. We were told we would get a call telling us when the dresses were in. I call in March to ask if the dresses were in and the owner said no. I asked if they would be in by May 1, reason being that I live in Boston and would home that weekend for the bridal shower. I could pick it up then. She said YES. I call a few weeks later to confirm and now she tells me that it isn't in. I tell her that she will need to ship it to me in Boston and that due to the dress arriving late (remember, it was ordered back in NOVEMBER) that I would expect the courtesy of her to comp the shipping charge. I was told I would not have to pay for shipping. Well, I'm sure you can imagine what happened next. When the dress finally arrived at Villa's in June (wedding is July 11), I got a phone call to confirm my address. When I double-checked about shipping, I was told that I was now going to have to pay for shipping! I told the owner I would not, and her reply? "NO SHIPPING? NO DRESS!" Then she hung up on me!! In the end, after several phone calls and threats of filing a complaint with consumer advocacy, I ended up paying for shipping. The dress arrived 4 weeks before the wedding, the second week of June.

So that's what happened, but let me tell you a little bit more about the two women who run this place. I will hold back from saying their names, but they're the only two there. You can figure it out. They have to be the absolute RUDEST and NASTIEST women I have ever had to deal with in a store. I was constantly yelled at over the phone followed by the owner HANGING UP on me at least three times (that I can remember). I am shocked that this is what it came to. Once they have your down payment on the dress, they got your money and think they can talk to you anyway they want. They will put you on hold a million times, lose your contact information, and not call you back when they say they will. Not to mention lie about the shipping charge. The best I think was the last time I was on the phone with them. I told them that if they charged me for shipping, I was filing a complaint. When I finally received the dress, I called them and told the owner's assistant that they should expect a complaint. She told me to hold on because she was with a customer. I said, "Excuse me, I am a customer!" She then proceeded to tell me she didn't care how I felt, I should be happy that I got my dress, and then she hung up on me.

Ladies - I do not exaggerate or embellish. I am serious when I say this was the worst shopping experience ever. Everything I wrote here not only happened to me, to some degree (rudeness and shipping) happened to the other bridesmaids. Villa's does not deserve your business, and on a day as important as your wedding, you do not deserve to have to deal with Villa's. Save yourself the trip and go somewhere else. I wish I had!!

• Pros: NONE
• Cons: EVERYTHING

06/07/09

Do NOT shop here!! Please.

by KC1

Had a terrible experience here buying my wedding gown and bridesmaid dresses. Erlina, the owner, lied to me about alterations she was supposed to have done and only when I broke down in tears did she actually do the job I paid her for. Also found out after my wedding, that my maid-of-honor discovered that the hem on the bottom layer of her dress had not been fixed and was left hanging ragged. There are so many more issues I could list but I would run out of room. Please, please, please go somewhere else. Do not give Erlina any of your money! If I could have given this place zero stars (which I tried to do) I would have. They don't even deserve the 1 star I have to give them in order for this review to be published.

• Pros: ZERO!
• Cons: Terrible service by the owner - of all people!