The Mission Inn Hotel & Spa

02/07/11

Great Hotel BUT...

Contributor

It's a great hotel but if any of you are looking to save some $$ then book it at referer.us/8/GoodHotelDeals They usually have some pretty good deals on there!

12/15/08

WORST Hostess Customer Service

by superh2ogirl

I would never recommend this restaurant. We were greeted with attitude and we didn't even bother to dine there because of this... the hostesses were rude and unhelpful. We put our names in and the wait was 2 hours... totally cool... so when our 2 hours were up we wanted to know the status of our table because our pager hadn't buzzed yet...

so the first time we went they said "very soon" my impression of very soon is a few minutes...

so we waited about 10 - 15 min.

we went to ask again for an approximate time and the response "very soon" so we just asked well can ya give us an estimate... 5 min? 10 min? what? "in a little bit"

OMG i was furious! obviously they didn't want our business so we left!

• Pros: Looked nice...
• Cons: bad attitudes...

07/18/07

OVERPRICED

by jkcrash12

The outdoor area rivals dinning any provincial European courtyard. However, the dining experience was ANY BUT. It was as if they were running short of staff and ran over to the local Denny's to find some help. When taking our order, I expected her to punctuate the orders with gum smacking. She proceeded to ignore us for the rest of the evening except for when she would say demanding things like, "If any of you want anything, NOW's the time to speak up" (while tapping her pencil). Our waitress must have brought the short-order cook with her. My friend's pasta dish with ground lamb tasted like HAMBURGER HELPER. My salmon was very dry. I hated it. Please do yourself a favor and go across the street to Mario's or find a Denny's so that at least you pay for what you get. UPDATE: The waitress was fired due to that incident and others.

01/04/07

POOR WINE STAFF

by mrtuffy2007

TRIED TO EAT LUNCH THERE ON 12/27/06 AT 1PM. WAS SEATED AND ASKED FOR A WINE LIST. 10 MIN LATER IT ARRIVED. ASKED TO SEE THE WINE STEWART. 10 MORE MINUTES HE ARRIVED. TOLD HIM IT WAS OUR 35TH ANNIVERSARY .TOOK HIS SUGGESTION AND ORDERED A 1966 CAB ($170.00 )HE SAID IT WAS A GOOD WINE. 10 MORE MINUTES THE WINE SHOWED UP. THE GIRL STRUGGLED WITH THE CORK AND IT BROKE. AFTER SHE FINLEY GOT IT OUT I ASK TO SEE IT. THE CORK WAS BONE DRY. I SENT THE WINE BACK. 10 MORE MINUTES THE WINE STEWART CAME BACK SET THE WINE ON THE TABLE AND SAID IT NEEDED TO BREATH. I TOLD HIM I WANTED A DIFFERENT BOTTLE NOT THE ONE THAT WAS STORED WRONG. HE SAID IT WAS GOOD HE SERVED THIS BEFORE. I SAID I DIDN'T WANT THAT. HE DIDN'T OFFER A NEW BOTTLE HE JUST LEFT WITH THE WINE, AND SO DID I. YOUR RESTAURANT IS THE PITTS. I DON'T EXPECT TO BE TREATED LIKE TRASH. WONT BE BACK. WILL LET MANY OTHER PEOPLE NOW HOW POOR YOUR WINE STAFF IS.

08/25/06

WARNING, WARNING, WARNING...BAD SERVICE AHEAD!!

by tily72

We had a late reservation on Friday night and felt neglected and forgotten the whole time. The waiter took a long time to introduce himself-- and that was after we flagged someone down to ask for menus. I ordered the filet mignon and my boyfriend ordered the rib eye and they were delicious and cooked to perfection. The sides were fine, but nothing special. The dessert, a chocalate confection with a white topping (I forgot what it was called), was VERY DRY. We had to ask for our drinks to be refilled/replaced and when the check came, we had to ask for a pen. But the reason why I'm writing is because our leftovers were brought to us in a white plastic grocery bag! I thought it was stange until I saw a patron who left just before us with a Duane's bag and fumed. We asked the waiter about it and was told that there were no bags in the front, but will check the back. Lo and behold, more bags were found! We complained to management that we paid $165 for dinner and were treated as if we ordered Chinese takeout!!! He said that he would send us "something in the mail." We're young professionals and ethnic and I don't know if it was a racial thing, but what I do know is that we were treated like second class citizens the whole night. NEVER AGAIN!! Update: Two months have gone by and we never received that "something in the mail." That figures-- a quality restaurant is reflected in its management and Duane's management doesn't stand by its word nor does it respect its customers.

• Pros: steaks, location
• Cons: service, service, service