Pine Street Family Practice

03/29/11

One bad experience after another

by Task at Citysearch

First off they are only open till 3pm, so if you expect to need care later than that, look elsewhere.

As others have stated, the staff there is rude. I have been there three times. Each time I am 5-10 minutes early for my appointment. They didn't have a sign in sheet at the window so I would stand there for about 5 minutes, while the staff on the other side of the window went about their business pretending I didn't exist until they finally slid the window open and handed me a clipboard to sign. Once I showed up 10 minutes early for a 9:30 appointment. As I was waiting a man showed up at 9:50 for his 9:00 appointment. He was taken at 10:00 while I waited till 10:15. In other words, don't bother showing up on time, you'll be treated sooner if you're late.

The last straw for me was when I called at 9am to make an appointment the day after I'd been in a car accident. They told me the person who scheduled appointments was unavailable and they'd call me back. At 10:30am I called again. They said the doctor would check his messages and get back to me at 11:30. At 12:30 I called again explaining that I've been waiting and nobody is getting back to me. They said that Dr. Lowry got my message and said to take 3 Motrin. That was it. I asked if I could see the doctor or schedule an appointment and they said "no". I asked why not and they said that it's normal to be in pain after an accident so I don't need to see a doctor. Needless to say I changed my PCP immediately after that phone call.

I recommend finding a doctor that actually cares about patients.

02/10/10

The true meaning of FAMILY Practice

by flipfloplovin at Citysearch

I love that this office doesnt treat me or my family like just another dollar sign. When I check in they know me by name! They are always able to offer me an appointment the day I call if someone in my family is sick. We really are treated like family there and I know they are making Dr Paul proud, he was my pediatrician and has been the doctor to every person in my family even my grandparents and now my children!

They keep the small town feel that many of us who grew up here love so much about this town!!

Thank you to Dr Lee Ann for carrying on your dad's legacy and thank you Carol for teaching your staff how to really treat patients.

• Pros: staff knows patients by name

02/05/10

Pine Street Family Practice

by whattheshit at Citysearch

I've been a patient there for about 4 years. I know alot of the staff very well and would bet money that that's not what was said. If you had a problem why not speak to an office manager? I know those girls work very hard to help the patients at Pine Street and would never speak to any patient like that even if she/he were rude rude rude! maybe the office is lucky not to have you! I also see you have something against Dr. Melish office it seems to me that maybe it's not the doctor's office but maybe you are the problem! It seems like their is no pleasing you. How do you know that you get charged 40 dollars for not canceling 24 hrs notice? did you set up an appointment even after the staff was so RUDE? makes no sence to me. By the way next time you want to use someones name in a review you might want to know who you spoke to and not think you spoke to someone!

• Pros: Everything
• Cons: None

02/02/10

THE ASSISTING STAFF ARE UNDOUBTEDLY IN YOUR BUSINESS

by ohbaby77 at Citysearch

Me: "Hi, Id like to make an appt"

THEM: "OK WHY"

Me: "Well i keep getting these migraines that don't go away, and Ive been laid up in bed for 3 days with this"

THEM: "Well do yuo have a headache now?"

Me: "No not at the moment"

THEM: "OH well then why are you even making an appointment"

Me: "Does it really matter to you?"

THEM: "Well we need to let the doctor know why your coming in"

Me: "Tell them i am SICK"

THEM: "I dont understand why your making an appt then if theres nothing wrong with you"

Me: "THERE IS SOMETHING WRONG WITH ME THAT ID LIKE TO DISCUSS WITH MY DOCTOR"

THEM: "call back and make an appt when you are having your migraines"

Me: FORGET IT NEVERMIND

CLICK

That Convo was as annoying to type as it was hearing what they were saying to me. I think I spoke to that REbecca Girl RUDE RUDE RUDE

You call them to make an appt. and they ask you WHATS WRONG with you, you give them a brief answer (headaches, sinuses, flu symptoms, etc.) and they KEEP asking you questions, rudely, and then they tell you that you CAN make an appointment but if you DONT keep you appointment they will charge you $40... WTF to be honest, what difference does it make? I just want to make an appointment

JUST FOR THE RECORD, I am a new patient there, and NEVER missed an appointment...I will not go back there

I think that is EXTREMELY inappropriate when you call them and you have to hear an earful about keeping appointments with them.

• Pros: i cant think of any
• Cons: everything about their practice

11/24/09

good people

by jody browne at Citysearch

I hope you are noticing the dates that the last posts were entered. I am sure many of the people in the front office are different from the people that were spoken about in the bad reviews! I can personally say that I find the staff to be courteous at the window most every time. The medical assistants are very kind and I can tell that they truly care about the well-being of the patients. I have had a great experience with all doctors in the practice.

• Pros: great medical assistants