Appleton >Beauty > Indira Salon & Spa
133 E College Ave, Appleton, WI | Directions 5491144.261700 -88.404607
Mon-Fri 9:00 AM-9:00 PM,Sat 8:00 AM-6:00 PM,Sun Closed
So disappointing – What a disaster! I will NEVER go to or recommend this salon ever again! I had a facial planned just two weeks before Christmas. After taking my son to preschool, my purse was stolen from my car. I immediately called Indira and informed them that I will not be able to make my appointment. I apologized for having to cancel last minute, but I had no money, no purse, and quite honestly, I needed to cancel credit cards, and call the bank to make sure that no one used my identity or credit cards. I was informed that I would be charged $80 for the service. I understand the need to have a cancellation policy, but it seems like a slap in the face. I didn't cancel my appointment because I just didn't want to show up. I was also willing to reschedule. And the kicker is that I was using my LIFESTYLE points for my facial. I earned those points because I was a 'valued' customer. Is this how you treat a valued customer? I ended up calling and speaking to a manager who told me that she spoke to the owner and they would reimburse my $80 only AFTER I come in for my appointment, which needed to be scheculed within 7 days. After several requests to speak to the owner, I was denied. It turned out that they were willing to give me my money back in exchange for ALL of my lifestyle points! Really? After days of dealing with this, I decided that if the owners of this company couldn't take five minutes to talk to me, I was done! I've emailed them to let them know how unhappy I am. I have not heard any response. So, I have made sure that I've shared this information with all of my friends, acquaintances and now I'm turing to the internet. Whatever happened to customer service? Having to deal with INDIRA salon was the by far the MOST difficult part of having my purse stolen. I urge all of you out there to NOT go to Indira Salon. There are MANY other quality salons in the Appleton area.
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