D & L Auto Body & Towing LLC

Respect. There are always two sides to every story. What this customer left out is she climbed the gate which was locked and broke into our tow trucks trying to find something to use to break the lock so she could take her car without paying. I have it all on video and I could have pressed charges to have her arrested for trespassing as well as charges for damages to the property, but we did not. I can only doubt her story is half true, seeing I have it all on video and her story doesn't match 100%.

On another note I spoke to my drivers and reminded them that no matter how impolite or ill-mannered a customer is they are still a customer and I would like them to be treated with respect. Thank you.…

Disrespectful. The customer service is ridiculous. They have no respect, when I was trying to calm and collective in a stressful situation. So I showed up to retreive my vehicle. I didn't have enough money. They stated that they would ONLY accept cash. Which I found was extremely shady. So then I stayed and waited there as my cousin went literally down the street. We informed them she would be right back with the remaining amount. As soon as she pulled out of the parking lot, the tow truck driver left. She was gone 5 minutes. We then called them to tell them to come back. They kept telling me a couple minutes. After about 15-20 minutes they finally showed up (to note, they didn't even have a car attached to the tow truck, so they could have waited for us). It was enough time for me to go inside the gate, start my car, and move it to the front of the gate running (to be warm) and waiting for them to return. When they returned, my cousin attempted to give the passengar of the tow truck the cash and my license, as I was annoyed and did't want to deal with them at this point. They refused and said they would ONLY speak to the driver. Clearly they had seen me, they knew I was there. So I went over anyhow. I handed him my wallet with my ID in in it and tried to give him the cash, he wouldn't take the cash and so I laid it on the window, he then proceeded to throw the money on the ground. Then he told me I had to take my ID out of my wallet and pick up the money off the ground if I wanted my car. I told him I was not picking the money up off the ground. I then called my fiance who is the actual owner of the vehicle to speak to them because clearly they were acting foolish. At first, the tow truck worker didn't want to talk to him but then I informed him it was the owner. The driver told my fiance that he didn't like the fact that I was able to access my car and that I moved it to the gate (warmed and ready for when they FINALLY returned). They told my fiance the only way I was getting my car back was if I moved it to the exact location where I found it, picked the money off the ground and gave him my ID out of my wallet. Because my ID is stuck in my wallet, I brought the wallet to my cousin who was able to get it out. I went back inside the gate and move the car where they wanted it. However, I absolutely refused to pick the money up off the ground. I mean, I gave it to him, and he was the one that threw it on the ground. Then, he finally gave me the document to sign the paperwork. I did sign it. After which, he threw the receipt on the ground and told me he would "Do me the favor of picking up the money."…

FRAUD. THESE PEOPLE ARE SCAM ARTISTS & FRAUDS. MY CAR WAS TOWED FROM MY APT && I HAD A PARKING PASS IN IT!!! WENT TO PICK IT UP, CASH ONLY!!!!!! I HOPE THIS PLACE BLOWS THE F*CK UP & THEY CANT COLLECT THEIR INSURANCE CAUSE OF FRAUD! BURN IN HELL YOU HEARTLESS SOULLESS F*CKERS!…