Deceptive, Unethical Practices.
I had a crazy experience dining tonight at the Mexican Food Factory - a place I had formerly thoroughly enjoyed. Things had gone decently well and when we got the bill, I looked over it a bit more carefully than usual. My wife had guessed that our bill should be $5 less than it turned out to be. Did they overcharge us for our son's meal (who, by the way, they asked if we were dining with 2 1/2 tonight and also asked if the baby was joining us. He's not a baby. He'll be 4 soon.)?
It turns out that they didn't overcharge for my son's meal. But, I saw that my meal was listed at $15.50. I knew for sure that this was incorrect. I grabbed a menu and saw that it definitely said that my meal - two tacos and an enchilada with sides - was $14.25.
I called the waiter over and asked about the discrepancy. I knew that my wife was slightly embarrassed, so I tried not to make a scene. Arguing over $1.25 is petty, I know, but I wanted to be an informed customer. The waiter told me that since I had soft tacos, they charged me 25 cents more each. Mind you, it did not state this generally on the menu, but under another entree only. Also, I only had 2 tacos. If this rule were in effect, my meal should be $14.75. Nevertheless, at the time of my ordering when the waiter asked me my preference of soft or hard tacos, he did not inform me of the price difference. So, the menu and the waiter neglected that somehow.
With the waiter's explanation being insufficient to make up the $1.25, I asked to speak to the manager. When the manager told me that my two soft tacos were the difference, I still couldn't multiply 25 cents by 2 to yield $1.25. When I explained that to the manager, he told me that he'd re-run the bill with the $14.25 as stated on the menu. He made it seem as if he were doing me a favor - manager's privilege.
He came with the new, correct bill and innocuously crumpled the old one, jamming it in his pocket. I later realized that they had no intention of apologizing for miscommunication with me. Neither were they going to change their menu to accurately reflect prices. What was the worst part of it was that the manager destroyed the evidence so that they could fool others.
I am disgusted by this business practice and I will no longer patronize the Mexican Food Factory on Route 70 in Marlton. I will also take more care in looking over my food bills from now on. Be careful - people and even restaurants can be sleazy out there.
A landmark declines.
I was a frequent diner at MFF back when Paul S was the owner. 80's?? Recently took my kids there, trying to break the same old DPablos, OTB grind. I told the kids I always loved this place. Wow, it has deteriorated over the years. Today I tried one last time to order take out and get the order correct. They did, but not without a cockroach walking across the counter where the hostess and cashier stand. The employee was over at the little window looking in to the kitchen waiting for the order when I looked down at the pile of menus on the counter and a cockroach skittled across the menus and over the other side of the counter. It was 4:30 in the afternoon!!! OK, maybe this is common at 3am in many restaurants, but it gave me the creeps and I made a decision not to go back again. The pico de gallo (tomatoes, onions, jalapenos and cilantro) that comes with the basket of chips is NOT fresh, but seems leftover. The cilantro flavor is missing. They also have a strange (bland) salsa, and no longer serve the green chili dip. Overall the place (especially the bathroom) is absolutely disgusting. They need to keep it dark and keep pumping the bar patrons with drinks so at least they return. I could go on longer, but I think I made my point.
Hadn't been there in awhile and won't be back.
We were excited to use a gift certificate for lunch on a Saturday afternoon foolishly thinking we'd pay lunch prices and have a yummy meal. First disappointment...no lunch menu or specials on Sat. Dinner prices at 1 pm!
The rest of the family opted for a meal but I got ala carte.
Margarita was small and tasty including the suggested upgrade tequila and price. $1. for mediocre chips and blah spicy pico de gallo. Salsa was good.
Food came out lukewarm and the chili relleno had a musty aftertaste and worst sauce I've ever had (and I've tried chili rellenos at all the local Mexican restaurants).
The final insult was mostly my fault in lack of reading carefully that the ala carte Mexican Beans or Rice wasn't Mexican Beans and Rice as it was written in one line.
The bill came out in separate lines and charged $2.75 EACH meaning I paid $5.50 for a dab of each on my plate. TRUST me If I had realized they would charge me that, I would not have ordered them both. The server asked the manager who refused to take off $2.75 from our $74. bill so Iwe won't be back and resulted in this review.
Lukewarm, mediocre, overpriced food. Lack of customer service. Even with a $50. gift certificate, lunch for 4 came to over $30 extra with tip. We WON'T BE BACK and recommend if they are charging for BEANs separate from RICE, then write it on two lines just like they itemized on the check.
Don Pablos and Las Margaritas (in PHILLY) give you MUCH better food and service among others in the area. I wouldn't have written this, had I not felt it was necessary. We hadn't been there in 25 years, and won't be there again.
Not What It Used To Be. The Mexican Food Factory has been a family favorite of ours for at least 25 years. I cannot remember a time when we had a meal that was not outstanding. Maybe once in all those years did we experience an 'off' night, and that may have been that the food was lukewarm or the service was slow, but never about the flavor and quality of ingredients. We dined there recently after not eating there for a few years and what a huge disappointment! Same charming atmosphere, but what happened to the food? Everything we had from the chips to the entrees was flat and tasteless and definitely lost its authentic MFF savor. It seems as though many of the original ingredients have changed ~ even their trademark warm, salted-to-perfection tortilla chips are gone and their salsas are now lacking in depth of flavor. I had the Enchiladas Suizas that were, again, sorely lacking in flavor. It seems that they have also changed the cheese that always had such a wonderful tang to it. I always remember, after a meal at the MFF, the taste of the food would linger for hours afterwards, but those days seem to be gone! Could it have been an off night? I find that hard to believe, since the food was so consistently bland throughout the entire meal. I'm sorry that I can no longer rave about this iconic restaurant. It is a very sad thing to know that the MFF is no longer the taste-bud treat that we would so eagerly look forward to in the past.
Great Place... oh, I'm thinking of somewhere else.. I read reviews all the time but never once added my 2 cents... heres a quarter. I always heard how good this place is and now I can say that it is one of the worst places I've eaten (and I eat out a lot). Right out of the gate, my drink had black flaky pieces in it and the waitress looked at me like I was crazy when I told her. She was holding the glass up to the light on the way to get me a new one because obviously it was all in my imagination. My girlfriends' glass came out and hers had the same black flaky pieces in it as well. I'm assuming this is part of the "real authentic Mexican" motif. The Chicken Enchiladas tasted like something a bad cook would make at their house if it didn't have any seasoning mixed in - dry and tasteless. The cheese on top had the consistency of warmed American Cheese. Aren't these supposed to be topped with MELTED cheeses?? The rice (if you can call it that) is again, dry and tasteless. "Real authentic Mexican"? The taco meat tasted like something I would be embarassed to feed my dog, and mind you my dog licks his XXX. You would think a Mexican Restaurant would have good tacos?? Not even close! "Real authentic Mexican"? Taco Bell literally has better tasting tacos. Refried beans taste like they've been refrying them since 1987. Waitress took way too long to bring check. I guess this is how they do it in "real authentic Mexico"? Food is priced too high for the quality... ummm, I mean the lack thereof. They charge you $1.00 for chips?? Are you kidding me??. Stick to Don Pablos, El Azteca - better food, better prices, all the free chips you can stuff down your face! At least Don Pablos doesn't claim to be anything other than what it actually is - a place of business that provides good food. I'm tired of people saying how "authentic" and "real" of a Mexican place this is. The bathrooms?... Next question. Overall - bottom of the barrell! We paid our bill and went somewhere else to actually enjoy a meal. Waste of time and money.
mice in bathroom. Last time I was there I saw a mouse in the already disgusting bathroom. If the bathrooms are disgusting with mice..what is the kitchen like...Never go back. Left before I ate my dinner.
My Favorite Restaraunt. I am surprised by the bad reviews for this place! I have been enjoying this restaraunt for 10 years and have yet to be disappointed! The first time I went I was skeptical, due to the outward appearance, but I quickly changed my mind! The wait staff is very nice and attentive. If you go after 6 on the weekend you will likely have to wait. But you're going to have to wait at any place on the weekend, so stop complaining and eat at home. The food is great. My favorite are the chicken flautas. They are deep fried and covered in sour cream and guacamole. Yum! If you're on a diet, don't eat here, unless you like the feeling of guilt. It is a great place to go with a crowd! I have celebrated many occassions at this restaraunt! Only downside - I'd have to agree with the person about the bathrooms being less then spectacular. Maybe give your bladder a two drink maximum.
My favorie Mexican Restaurant in NJ. I read the bad reviews. Every place has a bad day. I have been going there since 2007. The food has always been terrific. Everyone has different taste so if you have not tried it then it's worth the risk. For the bad comments, I have not seen those conditions. I go there frequently and will be there next week for lunch. Their Guacamole Dip is the best I have had in NJ and Philly. :-)
Used to be good. I hate to talk bad about these guys because they used to be really good when I was younger, but they have gone downhill. The last time I went there, about a year ago, the food was old and nasty. The refried beans were cold and had the consistency of library paste. I work in restaurants and I must say that the sanitation practices are atrocious. I did some digging and found out that these guys have been cited for numerous health code violations. The chips and salsa were good, but that was about it. The service also left much to be desired. This makes me sad. I miss the way this place used to be. I want to give them another chance for old-time's sake, but after my last experience I am not sure I can.
Best tuna tacos. The ambiance is fabulous. Pictures of Frida Kahlo are everywhere. The nachos come with three salsas none of which are mild. Watch out for the green stuff!!
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