Peabody >Automotive Sales & Services > Hertz Rent A Car
108 Newbury St Ste A, Peabody, MA | Directions 0196042.532951 -70.991699
Mon. - Fri. 8am - 6pm;Sat. 9am - 12am;Sun. CLOSED
Worst Customer Service Ever! – Way back in March I had a major service performed on my vehicle at my Honda dealership and it included a "complimentary rental" via their in branch partner, Hertz. I ended up being charged $244 by Hertz about a month later for the "free rental". I immediately called Hertz and I was told by the branch employee that it was a "corporate billing error" and that he had seen it happen several times since he started working there six months ago. He said the branch manager would call me. I waited two days for the call which never came and then I called back and left another message with another employee who also promised the branch manager would call me. No return call. I then called back three additional days the following week and spoke with the Peaboday Branch Manager with a promise of a return call by the end of the day with an update. No returned calls. At this point my rent was due so I disputed the charge with my bank. I later received a letter from my bank saying Hertz was still pushing the charge through and to send documentation which I did. Hertz continues to push the charge through and this still not straightened out three months later. I was told the district manager position had been vacant for a month and that was why it slipped through the cracks. I began a dialogue with the new district manager last week who has not called me back since our initial conversation to let me know the problem has been solved. A comedy of errors and I think it will be easier to just take them to court to get it straigtened out. Never rent from Hertz!
Editorial Review by Citysearch Editors – Founded in 1918, rental cars range from four-wheel drive vehicles to Jaguars. Twenty-four hour roadside assistance included.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Hertz Rent A Car on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.