Avenel >Auto Dealers > Emg Auto Sales
Great Dealer Experience. This was my second vehicle I have bought from EMG and my experience the second time around was definitely better than the first! I purchased a few cars from other stores in my past and had bad experiences with cars breaking down. To later findout the car was a lemon, with no help from the selling dealer. That's not the case here with EMG they have there own service department and back there cars up with a limited warranty the exceeds most, my knowledge is based on since workIng at a Honda store myself. I was able to trade my last vehicle to pick up a BMW 535XI and there finance department jumped through hoops and my salesman Freddy stayed after closing hours to make sure that I was taking care of and driving off in my newer vehicle. I will be purchasing my future vehicles from this store without any hesitation and keeping Freddys number on speed dail.
My Car. I recently purchse a Lexus IS250 from salesman Peter Jimenez we are very happy with the service and the car, we recommended to our friends and family
great dealership customer service. I had a great experience with this dealership while buying my 2008 range sport. Lenin was very helpful with all of my request. This was a great experience buying a car and he made it comfortable for me without any pressure. He also took care of his promise that he would fix the tirepressure sensor on my car even AFTER the expiration of the contract. Words cannot express my gratitude to these guys, especially Lenin, Glen and henry. Thanks!
great dealership customer service. I had a great experience with this dealership. Lenin was very helpful with all of my request. This was my first experience buying a car and he made it comfortable for me without any pressure. He also took care of his promise that he would fix the ABS sensor on my car even AFTER the expiration of the contract. Words cannot express my gratitude to these guys, especially Lenin, Glen and Juan. Thanks!
Best Car Dealer. There are not enough words to explain how wonderful Omar and the rest of the EMG team was to my wife and me. We needed a car and we are experiencing financial difficulties and had a very limited budget. Omar and his financial team took their time to listen to us and worked very hard to get us into a car that was far better than expected. The story should end there but with in an hour after taking the car the "check engine light went on and couple of days later the trunk latch broke. Even though the car was purchased as is EMG made the repairs with out charge. We will definitely return to EMG to purchase our next car. Thank you Omar and EMG!!
At least they put thier lies in writing....
Tues, 9/14/10- 1pm
The only reason I gave it one star is bc a star was required. I wouIdve prefered to give NO stars.
saved up $17,000 and decided it was time to go buy a used -but awesome- minivan. The only awesome minvan I could find was the Honda Odessy, and select years at that bc some years have big trasmission problems. It is possible to find a somehat new Odessy for that price so long as your willing to search search search and then buy it quick bc they go FAST.
I found a 2006 (one of the good years) at this place. And even though it was an hour and a half away I wanted to buy it bc its hard to find one- peole love thier Hondas. I did most my negotiating and questioning over the phone and thru text messages. My salesman- Victor- brought the price down a little for me and after I put a $1000 deposit down (agn,over the phone) he told me to bring a certified check for $15,554 made out to EMG. I asked several questions (in texts bc he gave me his mobile)...one of which was "was it serviced for the 100,000 miles" (bc yes it had almost a 100,000 miles on it but Hondas really do last forever if you treat them right). He said YES. So I found a ride and headed up there.
Like I said it was an hour and a half away- so the person who drove me there couldn't wait around for me. Well TWO HOURS AFTER I GOT THERE (can you believe they made me wait 2 hours knowing I was paying cash!) Victor tells me my certified check is short some $700+!!! THANK GOD I had the text to say no victor- heres the exact amount you told me! For another 40 minutes he went back and forth between me and his manager trying to explain to me why I should have to pay the money even though he made a mistake. I said doesn't matter... I'm here now and I have noway home and you put it in writing. I won that battle and drove off in my minivan which I totally fell in love with on the way home.(its got ALL the bells n whistels!).
BUT GUESS WHAT HAPPENS 2 DAYS LATER FOLKS! The check engine light came on. I texted Victor and he tells me to bring it in... I say no way Im 60 miles away - can I just take it to a Honda dealership he says sure. Honda can't take me for 5 days...so I go to autozone and have them run the diagnostics for free. Turns out cylinders 1, 4, 5, and 6 are misfiring. I ask Victor to speak w the mechanic and ask if its safe to drive that way. He tells me the mechanic said it may need a tune-up. ? A TUNE-UP!!! He straight up lied ot me when he said "yes it was serviced" when I asked about the 100,000 mile service. Now I'm taking the van to Honda tommorow and I asked Victor if EMG would absorb any costs I may incur since I am still under warranty... he tells me the warranty if for engine trans n power train only. I said to him "that may be but you told me it was serviced for the 100,000 miles and that I never would have spent $17000 on a car that didn't even have a tune-up. He didn't get back to me... so I texted him a few hours later and said "if you don't text me back is that just your way of telling me "tough crap if I lied...u already paid in full for the van so its ur problem now" and I still haven't heard from him. I will update this (and every other review I write) if anything else chenges AND after Honda checks the whole thing out.
Will fill you full of hope... Only to have them snatched away!. The entire time trying to deal with them was like taking one step forward then taking two steps back. Went in to look at a car... put down my deposit... but as I was paying it, they go and let another customer test drive it!! WTF! Then they call me back and say that "the bank couldn't work with us" so we had to pick a cheaper car. Knowing my credit kind of stinks, I'm ok with that... I go back the VERY NEXT DAY to find another car but the car we looked at was ALREADY SOLD! UNTRUSTWORTHY... DO NOT DEAL WITH THESE PEOPLE!
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