Acton >Industrial Equipment Repair > Papalia Plumbing & Heating Inc.
25 Powdermill Rd, Acton, MA | Directions 01720-590842.439006 -71.433923
Sun Open 24 Hours;Mon Open 24 Hours;Tue Open 24 Hours;Wed Open 24 Hours;Thu Open 24 Hours;Fri Open 24 Hours;Sat Open 24 Hours
Thank you Papalia Plumbing & Heating. The job went great! The guys were neat and professional and really cared about my home. Your whole organization has been a pleasure to work with.
Just wanted to tell you how great your technician was. He made a service call to my mother in Newton. He was so friendly, helpful and professional. You don’t see too many service techs like that any more. Please give the technician my thanks for an outstanding service to my elderly & frail mother. Now I understand why she raves about Papalia!
“In my home, the propane-fired hot water heater also provides the heat for the home. My water heater needed replacement so I got two estimates, Papalia’s estimate being the lower of the two by several hundred dollars. The special-order water heater was ordered from the Manufacturer and once the heater came in, the job was scheduled for Fri 9/25/09. On 9/25, Papalia came to the house on time and got right to work. They were prompt, courteous and cleaned up after themselves. That night, I noticed that the water heater was not working properly. Papalia came back that same night, after work hours on a Friday, to look at the problem. The issue was a defective part from the Manufacturer and not Papalia’s fault. On the following Monday, Papalia obtained a replacement part and installed it on Tuesday. The water heater is now working flawlessly. Mike St. and Mike Ray responded quickly to the problem, and I did not have to pay for the service calls. I appreciated their prompt attention. I am now MORE likely to use them in the future than if I had not had a problem because I know how responsive they are to getting the job done to the customer’s full satisfaction in a timely manner.”
Your team did a superb job and we couldn’t be happier. Look forward to working with you and Papalia again and thank you! It certainly was a pleasure working with Michael Ray, Papalia and their excavation subcontractor on our home’s main water line replacement project. We collected 5 proposals for this project and 2 of those were competitively priced. Both were given the opportunity to make one last stab at providing the best price and Papalia did not disappoint. I personally go on gut instinct when selecting a contractor, and Michael immediately stood out as someone I knew I could trust and was an excellent representation of the type of work Papalia would perform. I was not mistaken. The team arrived on time and performed what can only be described as flawlessly. As the excavation was subcontracted, Michael remained on site to oversee the entire day’s project, kept us abreast as it progressed and ensured that our property was treated with respect. We can now enjoy superb water pressure and volume throughout our three story home and it is a delight to be able to use multiple fixtures at one time. As a result of our experience, we look forward to using Papalia for all of our future plumbing and heating needs and will recommend them to our friends and family.
I just wanted to thank your company for an outstanding job. You’re technician did a great job getting the water pumped out of our basement, and installing a sump pump. I appreciate the urgency your company showed as my basement was filling up with water. Thanks again.
Our furnace decided to quit on us on one of the coldest days of January - we called Papalia Plumbing & Heating and a technician team was dispatched and had our heating up and running in less than 2 hours from our initial call - we were much appreciative of this exemplary service. The dispatching service and the technicians were courteous, prompt and professional - all around a pleasant experience and would definitely use them again - thank you Papalia Plumbing & Heating.
I had water all over my basement from a leaking humidifier on my heating system. I had used Papalia for a few minor plumbing issues in the past and was very happy with their service in those cases, so I called them for this emergency. Andy showed up promptly, diagnosed the problem, and fixed the issue the same day---including finding the parts he needed from the warehouse they have. As was the case with all of their other visits, Andy was friendly, knowledgeable, and he cleaned up perfectly! I was so impressed with Andy's expertise that I bought a annual service plan for my heating system!!
We found water under our water heater in the afternoon. We called Papalia and they sent Mike to our house before the end of the day. The tank of the water heater, which was 15 years old, was corroded and leaking and needed to be replaced. Mike came back first thing the next morning and replaced the water heater.
The work was done promptly and professionally and they cleaned up completely afterward. Mike was courteous and professional and made the whole process as easy as possible.
Thanks Derek - the entire system is fantastic. I'm amazed how quiet it is, and both up and downstairs temps always seem to be perfect and balanced. I must say, I was really impressed with you and your crew . . . All professionals, but great guys too.
This was a follow up to the AC installation performed on the 28th of May. The original installation was not working as expected, so a follow up was made to fix the issues. The original cost was $14,500 but the follow up cost was $0.
After I indicated that there were some issues with the original installation, the owner of the company personally called me and offered me to assist in addressing the issues I was having. He came in with the technician where I showed them the issues. They acknowledged the issues, set up an appointment and promptly fixed the issues. Now the system is working really good. I really think that a business where the owner has a personal stake in making the customers happy is a really great business and I would highly recommend anyone considering a central air install to consider Papalia for their needs. They are very professional and also economical.
If you have any issues, with the install, I would recommend calling them directly, as they are very responsive and will immediately come out to resolve your issues. I really appreciate the people working in the attic when it was very hot.
The provider is great and I would highly highly recommend using them for any heating and plumbing needs. If I have any more needs come up, they will be the first people I will call.
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