Unprofessional/Do Not Back Their Work.
I'm still in disbelief over my experience with Cashmere.
I was a long-time customer (over a year) who came in weekly for blow-outs because of them being next door to me. I approximate over the course of a year, I spent well over $3000 in products and service in their salon.
My stylist (who I found out later was a recent graduate of a local beauty school) made a major mistake in cutting my hair. The thing is, I did not ask for them to be cut. I was dozing while getting my hair dried and she began to trim my bangs and said..."I'm just trimming your bangs a little". Well...where I did have "fringe bangs", I now have 2-3 inches cut back into my hair. They are terribly uneven with more cut on one side than the other. I now have heavy, uneven bangs which do not work at all on my coarse, wavy hair and look horrid.
When I complained, I was told that "maybe I had some breakage"! I do not think that blunt-cutting 2-3 inches of my hair back into my head is breakage. I asked for the owner to call me. No one ever called.
I wrote a letter to the owner, with pictures of my "before" and "after" hair. The response was that "I had been given a complimentary bang cut" and they do not think their stylist did anything wrong. I am very shocked by this as I was a very good, regular customer. My bangs have been totally botched. My color-stylist of 11 years (at another salon) said she had never seen such a sloppy job. No one ever asked what they could do to make me happy. No one ever said they were sorry. Based on my experience, I think they are using some inexperienced and recent graduates from hair school and charging a high price because of the location rent. This is not a high-end, professional salon as I know how a good salon would've reacted to my complaint and this salon seemed to think that ignoring me and denying that their stylist made a mistake was the right way to handle this. I am just so disappointed in them. As an aside, this is the first time in my life I have ever had something like this happen.
Cashmere....this is NOT a good way to treat customers. I could see them being hesitant if I were some walk-in but a regular customer? Selling high-priced products and charging high prices in a trendy location does not make you a reputable, professional salon. A reputable, professional salon owner would have called a long-time customer to discuss the situation. A reputable, professional salon would have talked to me in person and asked to see my hair in person. If I wanted to be treated like I was patronizing a SuperCuts, that's where I would go.
Very, very disappointed and I think others should know that they are not pros when a mistake is made.
Customer service and professionalism are our greatest priorities. At Cashmere, you will find only the best of the best in the industry- experience, education and professionalism are not only expected but required. We are not above human error and always strive to make sure our guests are happy. Unfortunately, we disagree with the assessment of the the situation cited here. We're very sorry that she is unhappy but stand behind how this situation was handled. We feel that very few would disagree.
#1 Hair Salon. Cashmere Salon Spa is amazing! My daughter and I have been there twice now. Our stylist was Adrienne she is GREAT! She helped me to decide on what would be the right color for my hair and suggested some highlights and gave me a great haircut. Adrienne and everybody there were very friendly. Your greeted with a smile when you come into the salon. I like the fact that I could change into a smock before the color was applied. I've had alot of tops ruined from hair color and bleach. I drive 70 miles to this salon, it's well worth the drive. I've tried many, many salons and could not find anyone to cut and style my hair to look right. They all look like styles that were decades ago. There is a parking garage 1 block away. When you leave, The salon will validate your parking ticket so you won't have to pay. I would recommend Cashmere Salon to everyone! You won't look for another salon after you've had an experience here. Linda T. and Julie H.
Thank you, Linda and Julie! We appreciate you both! Can't wait to see you soon.
Best salon in town!!. Cashmere is such an amazing place! I've been there several times before, and the stylists seem to have a ton of experience and knowledge. I always feel comfortable while I'm there, I don't want to leave! I get my hair done by Adam, and he is phenomenal! I love getting my hair done exactly how I want it! I would recommend Cashmere to everyone I know, its truly a wonderful experience!
Emily is AMAZING!!!. Emily has been doing my hair for 2 years now and she is AMAZING! She keeps up with the trends in beauty and fashion and does an amazing job on my out of control curly, thick hair. She showed me how to use the right products for my hair and has given me wonderful tips on how to fix my hair and I get compliments all the time on how great my hair looks. The new salon is also fantastic. I really love the express peidicure. It's a great treat to get your toes done while your color is processing!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!