Tangles & Knots Studio

Erin K.

Joined 9 months ago

I moved to New Bern from Long Island NY a year ago and was looking for a nice salon to go to. I ended up going to Tangles and Knots and I go to Michelle there all the time. She does a fabulous job with all my coloring, streaking and the cut too!

The salon is not dirty. I see them sweeping up all the time. It has gotten a very high inspection rating for cleanliness!!

Doesn't Recommend

miranda a.

Joined 1 year ago

Dirty Salon. I brought my children in for haircuts neither cut was very good. My sons hair was not faded properly and you can see scissor lines in his head. I can't tell anything was done to my daughter's hair.

The main thing was the salon was dirty. You could look at the floors and see where a dirty mop has just rubbed the dirt around. The hair stylist that had a dog under her station didn't even sweep up the hair from one client when she was done and brought another client over and began working without any clean up. By this hairdressers station there was a pink roller on the floor as well as bits of other debris. The wall behind the shampoo station reflected all the old splatters running down it. I was appalled by the cleanliness of this salon.

Another thing all stylist including the nail tech would leave clients to answer the phone. If I am seated at your booth I expect the services I am paying you for. They need a receptionist.