Sanders Ford

great service all the way around. My husband and I have both purchased a couple of vehicles from Sanders and the experience was most pleasant and without issue. The follow up service was no problem either. No one likes to go to the service dept, let's face it, but sometimes it is unavoidable. When we have been in to the service there, it has been handled professionally and promptly. I would recommend this dealership to anyone I know.…

worst experience with customer service. This is a direct quote from Mr Shubrick "I don't get paid by the hour I get paid by the sale. I've spent way to much time on this" when in reality every time he called he apologized for being held up with other things that had came up..

all about the money and and definately not about customer service. ended up getting a vehicle from Stevens ford although I was in love with the one I wanted from Sanders.…

Nightmare Experience. I took my 2007 F-150, that has never had ANY problems EVER since i have owned it to Sanders ford to be serviced for an upcoming trip i was taking, just wanted to do a transmission flush, a tire rotation, and fuel cleaning, on a Fri, they had it ALL DAY!! i picked it up on Fri, shelled out my $815 and went on my way. Sun evening check engine light came on, truck began to shake terrible, took it home and parked it. Called Sanders ford on Mon, they came and picked it up at 10 am, had my truck ALL DAY, told me coil wire was misfiring and they replaced it with a "used" one they had laying around the shop, never even called to ask me if i minded having USED parts put on my truck, which defeats the sole reason why anybody would take their FORD vehicle to a FORD dealership, but i didnt make a stink, went on about my business, got my truck and was on my way. TUES check engine light comes on AGAIN!!!!!!!!! take to Sanders Ford, Now it is the catalytic converter, which is on backorder, so they put on an aftermarket one until the FORD one could come in. WED i am supposed to leave on my trip, and low and behold, my truck is surging and acting crazy again!! So at this point i am DONE with Sanders ford and ask that they pay for me to take it somewhere else, which the declined and told me i NEED to bring it back there AGAIN!!! because they think i am a retard. i can not state it enough that my truck NEVER had one single problem, not so much as even a flat tire until i took it there. the ONLY thing good at Sanders Ford is the Shuttle Driver, he was very nice, pleasant, and overall a great person, its just too bad that he dont work on cars. i have heard nothing but TERRIBLE things about this place, i wouldnt tell my worst enemy to EVER go there. I think it is an OUTRAGE that they are operating in a military town and stealing from the men and women of our armed forces. Our men and women and sacrificing their lives, missing out on their children grow up, and getting ripped off by scum like this. it is an OUTRAGE!!!! PLEASE DONT EVER TAKE YOUR CAR TO SANDERS FORD!! YOU WILL PAY DEARLY, OUT OF POCKET AND ON THE SERVICE AND EXPERIENCE YOU WILL HAVE!!!!…