432 State Route 34, Matawan, NJ | Directions 0774740.421385 -74.263870
Food is Amazing; SERVICE IS ABBHORENT – I have been going to Ganga since I moved to the area for two years now and was a loyal customer. Until, one day I picked up my sushi, brought it home, and it was the wrong roll. I am pregnant and cannot eat any raw sushi (The roll I received by mistake was raw). I called to inform them of the mistake and was told that the chef insisted it is the right one, but the worker would have to talk to the owner to possibly have the right one delivered. While the worker remained professional and courteous at all times, I was in shock to recieve an accusatory call five minutes later from the manager. He said he still thinks I got the right roll and that my so called claim is wrong, but he'll send another one anyway. The doorbell rang and when I answered I showed the incorrect roll and said I could not believe how rude the manager was. The man at the door told me he was the manager and he was simply verifying. I then said I love Ganga and have been going there all the time, and I could not believe the worker who picked up the phone could be nicer than him. That's when he took the wrong roll from my hand, told me he didn't need my business, and THREW THE FOOD ON MY LAWN!!!!!!! I would slightly understand this behavior had I cursed him out, yelled in his face, or done anything physical. However, I simply stated the fact that he was rude. These people need to take a class on customer service, and the so-called-manager who lacks any skills needs to stop riding on the coat tails of family members who opened a business.
Ganga Asian Cuisine Disappointing – I initially liked this place, the food was great. The ambiance is very nice. My problem is, I've been to this place several times with several different groups of people. When you return to a restaurant several times and spend quite a bit of money there, I feel they should cater to you a little more. Maybe a welcome back greeting is in order. But after being there so many times, I or friends never got that. Then it happened. I found some sort of a tail of something in my soup. I didn't make a big deal about it until the owner came out and made a big deal about it. I just wanted my soup replaced and he was insinuating it was something that fell off someones clothes. We went back and forth and he was in a tirade over me saying it looked like a tail of a mouse. The icing on he cake was I was charged for 2 soups. I was really taken back by this and approached the owner and his reply was there was nothing he can do about it. Well, big mistake Ganga - You just lost many customers. If you are willing to lose many customers over the cost of a bowl of soup, so be it!
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